SAN FRANCISCO–(BUSINESS WIRE)–Today, Thumbtack is announcing a new customer experience called Instant Results, providing a real-time experience to customers never before available in local services. Leveraging data from hundreds of thousands of local services professionals across the country, Thumbtack is able to match available and interested pros to customers instantly based on each unique job requested.
With Instant Results, instead of providing pages of information about their request up-front, customers can simply search Thumbtack’s unparalleled inventory of local services and dynamically adjust their preferences to see up to 30 customized results in real-time. Customers can filter by price, location, schedule and more to guide them toward booking the right professional for the job. Customers can also easily start a conversation using the Thumbtack messenger to answer any unanswered questions ahead of completing their booking.
“Supporting local businesses is more important than ever and Instant Results is the next step to make booking your local DJ as easy and dynamic as online shopping,” said Marco Zappacosta, co-founder and CEO of Thumbtack. “Customers can adjust filters like the date, the location and the job requirements, and see how prices and availability changes before their eyes. By removing barriers to using local services, such as time constraints and a seamless way to book instantly, Thumbtack is bringing more customers to the backbone of the American economy – small businesses.”
Instant Results builds on Instant Match, the suite of pro tools Thumbtack rolled out last September to enable the future of work for local services professionals and to support the scale and marketing of their businesses. To build this experience, Thumbtack harnessed more than nine years of data on local professionals and 25 million customer requests in nearly 1,000 different categories to build the largest local-service dataset. This dataset serves as the backend system to provide instantaneous matches to customer requests.
Since launch, Thumbtack more than tripled the number of quotes pros send out and increased customer contact by 60 percent. Pros on Thumbtack are now budgeting millions of dollars on the platform every week, resulting in an excess of pros per customer for the first time in Thumbtack history, with revenue per pro up 84 percent. With Instant Results, matches between customers and pros are up 20 times and as queried, each visitor may be matched to up to 30 pros who can complete their project.
Instant Results is currently rolling out across the platform and available as of now in nine categories including massage therapy, personal training, house cleaning, piano lessons, DJ, photo booth rental, wedding officiant and home inspection. Instant Results and Instant Match will be enabled across all categories on Thumbtack in late 2018.
Powering the businesses of hundreds of thousands of local professionals per quarter, Thumbtack is one of the largest local services companies in the U.S., offering nearly 1,000 categories, with a working professional in every county in the U.S. Thumbtack helps customers complete millions of jobs — from plumbing, to catering, to personal training to math tutoring. Founded in 2008 and headquartered in San Francisco, Thumbtack is backed by Sequoia Capital, Google Capital, Tiger Global Management, Javelin Investment Partners and Baillie Gifford. For more information, visit www.thumbtack.com.