Help! Your computer isn’t working and you’re not happy. Whether you run a small business, are a student, or have aging parents in need of virtual assistance, lean on Thumbtack for your tech troubles. Anthony Ingrassia of Computer Rescue & Tutoring, a top-rated Thumbtack computer tech, talks prevention, repairs, and backing it up. He specializes in PCs, but rest assured there are scores of Mac and other system masters on Thumbtack—so filter your search to suit your needs.
What services does your company offer?
Online and onsite (house or business) troubleshooting and repair of hardware and software issues in Windows-based computers, networks, and peripherals.
What are the most common repair requests people have?
- Unexplained system crash, instability, or degraded performance after extended use
- Failed operating system upgrades or other updates that cause major corruption to a previously fine system
- A perceived viral infection or otherwise sudden unexplained PC activity—raising often unfounded fears of a security threat or violation
- A need to learn how to understand and properly use their PC and its applications; with a desire to advance personal skills over time
Are there are tips or tricks for avoiding major repair needs?
Backup, backup, backup, says Anthony! Backup your data regularly using at least one external device or service. Make your backups automatic. He likens not backing up your computer to driving your car cross-country without a spare tire. It’s just asking for trouble.
Before attempting any major upgrade, Anthony recommends consulting a pro or an experienced user to verify your system is truly ready for it. Relying on manufacturer assurances is not always adequate, he says, and the resulting failures during upgrades can cause immediate and permanent loss of data. (Remember where he mentioned external backups? This is when you need your spare tire!)
For security, Anthony suggests a multi-directional approach to firewall, antivirus, spyware, and malware. The cost of the consultation and set-up for this type of protection is often cheaper than all-in-one consumer products, he says, and are also light on system resources (read: they don’t take a lot of space).
What are signs people someone needs professional IT help?
Rely on your instincts. If it walks like a duck and quacks like a duck, it’s probably a duck, says Anthony. To preempt problems, he opines every system benefits from a proper configuration the day you purchase it. Installing nest tools and doing a proper setup of maintenance and security can eliminate problems down the road, he says.
What are the costs for your different services?
Rates range from $15-20/hour, depending on the situation and the location. There are some discounts available for seniors, bulk purchasers, etc.
Any advice for first-timers on hiring a computer repair tech?
Expect to pay a fair price for a competent, prompt, professional service. He does ask you consider carefully before submitting a request for proposal. Without detailed answers to each question on the request form, vendors are unable to provide adequate quotes. As a reply costs each vendor real money, time, and effort, he urges potential clients to invest time into explaining the problem and being prepared to engage with a vendor.
One last tip…
Online tutoring (to learn to use your computer better) using private screen-sharing, remote control, voice, text, and video is actually superior to face-to-face instruction, shares Anthony. It helps him educate present day students on how to interact computer-to-computer, as well as how to create work products like documents, spreadsheets and presentations. He has found that when users learn the programs and are able to produce quality results and communicate the findings, it increases their worth at school, the workplace, the social, intellectual, and scientific communities.
Ready to get started?