How are we different than other offerings? Traditionally, companies trying to create a website to cater to the service sector have modeled themselves off of directories (Yelp, Angieslist, and plenty more) or classifieds (craigslist, Oodle, and again, plenty more). Moving these offerings online has completely changed the economics of these industries, but they haven’t improved the product from the consumer’s perspective. Does Yelp make it any easier to schedule and book a hairdresser? Does Craigslist feel like a more trustworthy way to find a babysitter than the local paper? We don’t think so.
Thumbtack is moving beyond the traditional directory or classifieds model and creating a genuine marketplace for services, a place where you can evaluate the trustworthiness of a service provider as well as the quality of their service. And we’re creating a platform that supports all elements of the transaction: searching, contacting, scheduling, and paying.