Moving into a new home or apartment doesn’t have to be a chore. Every month thousands of people turn to Thumbtack to find the best moving company in their area.
One company that has tapped into success helping people move is On Point Moving, a La Mesa, California based company that has racked up more than 40 reviews and a 4-star average rating on Thumbtack. We caught up with Clayton Rusoe, the owner of On Point Moving, to find out how he’s built his business – and how he’s found success with Thumbtack.
What’s made you successful on Thumbtack?
“Perseverance. Continually sending quotes, especially being timely. As soon as I get the email from customers, I send the quote. Then, reviews after the completion of the job. I always remind the customer that they’ll receive an email to write a review, and if they wouldn’t mind writing one, that’d be great.”
What’s the key to sending great quotes?
“I use three or four quotes as a guide and change different information to make each individual quote special or unique for that customer. For example, I always put their name in the quote—like I’m talking to a customer in person.”
Who are your favorite Thumbtack customers?
“Probably one of the first ones. It let me know that I found something that was going to work—something that was not necessarily that expensive to get jobs, but definitely showed results. With Thumbtack, the more you put into it, the more you get back.”
How do you scale your business during peak moving season?
“Usually I will hire more movers. Sometimes I use a third party hiring company or temp agencies. That way they are pretty much in charge of everything, and if I hire someone that doesn’t keep up with the way On Point is run, they can handle everything. I also have a contract with a couple of companies that rent trucks, so if I do need an extra truck then they already have all my information and I can get more.”
What’s the best part about being a professional mover?
“Moving is a very sought-after industry—in San Diego in particular. They say statistically, San Diegans move once every 2 years. With 4 million people in San Diego county, that comes out to about 2,100 moves per day. So somebody is always moving.”
If you’re a moving professional on Thumbtack, we want to help you get hired. If you have any questions about how you can be more successful on Thumbtack, contact Thumbtack Support and we’ll be happy to offer answers and advice specific to your business. You can also let us know how we can help here or in the comments.