FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
It's easy to hire CrackerJack Air Pros. Our diagnostic fee includes a comprehensive full system inspection to root out any system issues present. Once our technician understands the issues they will present you with any repair options and when you approve any repair, the $69 diagnostic fee is waived.
- What is your typical process for working with a new customer?
We love our new customers. For a limited time, new customers from Thumbtack will receive a 5% discount on all repair & system replacement options.
- What education and/or training do you have that relates to your work?
All of our technicians go through extensive training to ensure we are providing the highest level of quality and care in your home. The largest room in our facility is a training center where we train 3 days each week. Additionally, our technicians are enrolled in best practice programs such as NATE (North America Technician Excellence) testing, hold EPA 608 certifications, and attend state and local required license training.