FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide transparent, upfront pricing—no surprise charges. Diagnostic fees are clearly stated before we begin. We offer seasonal promotions, loyalty discounts for our Captain’s Club members, and special rates for seniors, first responders, and military families. Every quote includes labor, parts, and permit fees so you can budget with confidence.
- What is your typical process for working with a new customer?
We start with a consultation to understand your needs. A licensed technician visits your home for a thorough assessment—not just a quick glance—then explains options in plain language. Once you approve the work, we schedule at your convenience, keep you informed every step, and follow up afterward to ensure everything is running smoothly.
- What education and/or training do you have that relates to your work?
Our owner and manager have the Master Mechanical license. Our technicians are EPA-certified, factory-trained on major HVAC brands, and continually attend workshops to stay current on the latest technology and customer service practices. We emphasize safety, code compliance, and energy efficiency in every job.