I called Clyde. He came in less than one hour. He checked out a leak that was soaking our family room carpet, located the problem and gave me an estimate for the repair. The next morning he came, removed water soaked wall board, broke concrete to expose the damaged drain pipe, removed the crumbling and leaking cast iron trap and pipe, replaced with ABS pipe, snaked line to clean out debris, patched concrete, cleaned up, and we're good to go. Oh yes, he also unclogged a stopped up bath tub drain and fixed the catch on a door (all for the original estimate). We are completely satisfied.