|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
West Hills Development Inc.
About this pro
Ross did a great job and have continued to hire him for additional work.Apr 19, 2018Verified
He came on time and he knew what he was doing. The price that I paid was $100 more than the quote price. He did my front balcony right, but not the back balcony. When I contacted him for redoing it, his attitude was bad. I paid him for $800 for doing right. I have to take him to the small claim court. I am going to picture you the front balcony and back balcony. You will see the big differences. I guess he was out of paint for my back balcony.Mar 28, 2017VerifiedRoss G.'s reply
It's so difficult to deal with customers who think that it's ok to trash someones perfect five star rating when they think a contractor should do more than what was contracted to do for free, especially by way of threat! ie.small claims court.I will always go that extra little bit for all my customers except for those who are lairs and story tellers. This lady was told before the job was even started that the coating would match the front of the house but not the back because she had attempted before calling me to paint the balcony herself with a dark brown paint. The product was already tinted to match the front not the back and she was aware of that but still thought that it was my responsibility to drive 30 min. back to due another application for nothing! Had she been sensible and tried to compromise with me it would of been no problem but she decided anger and threats were the better angle to try! Sorry I dont work well for threats.
- What should the customer know about your pricing (e.g., discounts, fees)?These days there are so many choices in quality of materials that can be used along with different applications it would be impossible to have a standard pricing system. One thing I can assure you is if given a chance to renegotiate a proposal if you received a lower priced one, once all the details are understood, mine usually is the better deal!
- What is your typical process for working with a new customer?For most projects it's always best to meet the customer in person at the location of where the work is to be performed. Doing so enables a more complete understanding of the home owners needs which in turn allows for a complete and accurate estimate to be made for the work to be done! After accepting the proposal a start date is agreed on, materials are purchased and delivered and my employees and I begin your project, and only your project in till completion! One job at a time!
- What education and/or training do you have that relates to your work?Carpentry and Roofing right out of high school for seven plus years, Then drywall hanger, taper and residential painter for five. Some stucco and plaster work after that, then finish carpentry. Did doors, floors and windows for Home Depot professionally for a few years then finally started working for my fathers development company as a hands on, site supervisor for the last ten years!