I have needed Pete's expertise on many occasions. I have a desktop computer, laptop and iPhone - he knows them all. He worlds by phone, email or in person. He has been helpful on issues with iPhoto, email, mobileme/icloud, double passwords, and a host of other things. If he doesn't have an immediate answer he has the resource. He has recovered photos from the sd card on my camera (after I deleted them from my computer) and downloaded hundreds of videos that seemed locked in my video recorder. He is constantly teaching me ways to upgrade my devices, apps I should get and software that would be helpful given my idiosyncrasies. He has come to my house the same day or the next day when it was urgent. I work from home and don't have office support. For me, not having to go to the apple store with my big desk top is worth his hourly rate.