Direct Protection Security Inc
contact for price
Features wanted
Sorry this pro can’t do your job, but we know other pros who can.
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Features wanted
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Reviews
Exceptional 5.0
10 reviews
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Thumbtack Customer
Apr 19, 2016
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From Google
From Google
Super friendly
Direct Protection Security Inc's reply
Thank you so much for your positive review! We love referrals and take it has the highest of compliments. Please let us know if you have any friends or family that are looking to get a security system and you may qualify for a $50 Visa Gift Card.
Thumbtack Customer
Jul 8, 2017
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From Google
From Google
Update: 7-14-2017I got a call from a guy named Robert with direct protection services who asked me to take my original yelp review down and he would waive my cancellation charges. I agreed, but a day later i guess his boss whos name is Sunny vetoed that. I spoke with Sunny about it and he said it was a mistake and he couldnt do it but would reimburse me 75 bucks to pick up the equipment which was a ripoff in the first place. So i refused. Now hes telling me the equipment is worthless so keep it and he wont charge me for it. This company is acting like a collection agency trying to make as much money off of me as possible. I spent 5 days going back and forth being put on 20 minute holds. Being hung up on not getting promised return calls. Does ADT endorse this type of customer service? You re better off with no security than with this company. Original: 7-8-2017Very unsatisfied customer. I originally signed a 24 month contract valued at 1299. Free installation and free equipment. Ive been a customer for 10 months. I tried to cancel and called customer service 7-8-2017 at 830 am i was told by Carmen who was rude that i would have to pay 755 first for the remaing contract and couldnt cancel until 3 days later and would have to pay an extra 569 bucks on top of cancellation fees to cover equipment (320 for 4 door sensors and 149 for a motion sensor adt charges 60 a door sensor and 120 for motion). I offered to return the equipment and was told i would be charged 75 dollars for them to pick it up. I offered to bring it in myself and was told i could not. I spent 5 hours trying to get a last invoice from them and kept getting the run around. I asked for a manager and was told they wont be available for 3 days. I keep getting the run around and its frustrating. I will never use adt or direct protection security again. So all in all they want me to pay them 1299 to cancel the service. It seems as if they worked the numbers in their favor to to magically have me pay them back the original 24 month contract.Watch out for Sunny the manager and Tee jones the fake manager who is really Carmen the original rude lady i spoke with.
Thumbtack Customer
Mar 29, 2018
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From Facebook
From Facebook
We recently had ADT installed at our home and I have to say they are great with customer service. I spoke with Sonny who set everything up. He explained everything from prices to equipment. He was very knowledgeable about the products he was offering and that needed to be installed. We also had cameras added to our home and he was able to get us a good monthly payment. There are not pushy salesman at all and not trying to sell you products you don't need. Duane was our technician and he was amazing as well. Explained everything that he was installing and how it worked. The day he was scheduled to come install he text me to let me know he was on his way and once he arrived he presented me with his ID. This is quality customer service in my eyes. If you are looking for a new alarm install or switching over, I highly recommend this company.
Thumbtack Customer
Mar 29, 2018
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From Google
From Google
We recently had ADT installed at our home and I have to say they are great with customer service. I spoke with Sonny who set everything up. He explained everything from prices to equipment. He was very knowledgeable about the products he was offering and that needed to be installed. We also had cameras added to our home and he was able to get us a good monthly payment. There are not pushy salesman at all and not trying to sell you products you don't need. Duane was our technician and he was amazing as well. Explained everything that he was installing and how it worked. The day he was scheduled to come install he text me to let me know he was on his way and once he arrived he presented me with his ID. This is quality customer service in my eyes. If you are looking for a new alarm install or switching over, I highly recommend this company.
Thumbtack Customer
Sep 5, 2018
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From Google
From Google
Excellent service
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Satbir Singh