|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
|Saturday||8:00 a.m. to 6:00 p.m.|
Allen & Sons Appliance Repair
About this pro
I had an appointment for 9-10 am today. It was confirmed by several emails. When no one showed up by 10:40, I sent a message. Someone called me back, saying they had no record of the appointment. They then sent out a repairman in about 1/2-hour.May 16, 2018Verified
Once I contacted them they were extremely prompt. Set up the appointment for next morning. Vol was very professional and knowledgable. I would definetly recommend this company. I do wish the price would have been lower but it was worth every penny spent!Apr 14, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We provide flat pricing on any repair. However we do need to inspect the unit in the customer's home. We charge $65 diagnostic fee which includes we waive if the customer decides to proceed with the repair. The quoted price will not change even if our Field Engineer has to go back and make a second trip to install the part which will complete the repair. Many companies charge hourly which we believe is unfair due to the fact that some technicians work faster or slower and it is unfair to the customer. We do not provide phone estimates because those are misleading and if nobody has done proper diagnostic the repairs can range greatly. Think of it if you have a headache would you call your doctor and ask them how much would it cost to fix it.
- What is your typical process for working with a new customer?Our technician will come to the home and diagnose the malfunctioning appliance. After researching the parts availability they will provide a written estimate which will include the parts, tax and labor. If the customer agrees to do the job we waive our estimate and diagnostic fee (which is usually $65 for most appliances). Our repair rates are flat fees and do not increases in case the technician has to come back a second time to install the new part. If the customer declines to do the repair they are only responsible for the above mentioned fee.
- What advice would you give a customer looking to hire a provider in your area of work?Although there are many people that try to fix appliances including handyman or electricians, today appliances require a deep understanding of electronics and access to technical support. Our technicians are factory trained every 4 months and also have their own insurance and we make sure they renew their licensees yearly.