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Reef Playground Inc.

Los Angeles, CA

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About this pro

How does your service stand out?

We offer true flat rate monthly service and leasing plans. We make things simple by taking a lot of the headaches associated with maintaining an aquarium, pond or fountain away from our clients. Our plans include zero cost emergency service visits, food, chemicals, and livestock boarding all for one flat rate.

What do you enjoy about the work you do?

Designing new aquariums has to be by far the best part.

Location

Los Angeles, CA 90046

Website

reefplayground.net

Background check

Complete

Years in business

13

Number of employees

3

Times hired on Thumbtack

74

Reviews

35 Reviews
  • Carl V. May 26, 2017
    Water Feature Repair and Maintenance
    Verified Review
    Fantastic progressional and quick highly recommend
  • Pamela P. May 2, 2017
    Water Feature Repair and Maintenance
    Verified Review
    Serge & his associate coated the inside of our pond with epoxy and did a great job. Serge was very friendly, professional, and accommodating. He provided excellent customer service and I would highly recommend him. I would definitely use him again in the future.
  • Vincent T L. Jan 14, 2017
    Water Feature Repair and Maintenance
    Verified Review
    The Reef Playground, Serge and team, have serviced the water features monthly at my home for the past year - professional, friendly, detailed, the list goes on. I highly recommend The Reef Playground!
  • Melanie P. Jan 10, 2017
    Aquarium Services
    Verified Review
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  • Kiff S. Oct 28, 2016
    Aquarium Services
    Verified Review
    Courteous and prepared.
    Serge was great - polite and respectful of my home and aquarium. He worked quickly and efficiently. He was also happy to answer a few questions I had about aquarium maintenance. Nice guy.
  • Wendy K. Sep 26, 2016
    Water Feature Repair and Maintenance
    Verified Review
    Reef playground
    Excellent service, very happy with the service.
  • Christian T. Jul 13, 2016
    Water Feature Repair and Maintenance
    Verified Review
    We're extremely pleased with our service. I would recommend anyone looking for water feature service and repair to give Serge a call :)
  • Tushar P. Jun 27, 2016
    Water Feature Repair and Maintenance
    Verified Review
    Serge was very professional and detail oriented. He made multiple visits to make sure that our fountain was placed and balanced properly. He ensured that we were satisfied. I would highly recommend him!!
  • George C. Jun 18, 2016
    Water Feature Repair and Maintenance
    Verified Review
    Serge did a decent job of cleaning the piece, but when he left, the floodlight that is a part of the assembly would not respond to its remote control, and the water flow was strong enough to splash the floor around the base of the sculpture. I have not yet received a proposal for continuing maintenance.
  • Therese C. Jun 5, 2016
    Aquarium Services
    Verified Review
    Very professional & knowledgeable service of our aquarium.... thank you!!
  • Louise W. May 27, 2016
    Water Feature Repair and Maintenance
    Verified Review
    Serge is fantastic! Diagnosed the problem with my water feature quickly and economically, then performed the service in a timely friendly and professional manner, showed up on time on both occasions - a rarity in this business - and even bravely dispatched several black widow spiders he found hanging around the filter pump outlet. Definitely would hire him again!!!
  • Enzo B. Apr 30, 2016
    Water Feature Repair and Maintenance
    Verified Review
    Serge is friendly and professional. He arrived on time, worked quickly and efficiently, and completed the job at the quoted price.
  • Dan S. Apr 28, 2016
    Water Feature Repair and Maintenance
    Verified Review
    On short notice came out to fix the pump for my pond. Offered helpful advice on what I needed and did not need. Ended up being less expensive than the quote. Quality work and honest.
  • Pavani P. Apr 25, 2016
    Water Feature Repair and Maintenance
    Verified Review
    Serge is outstanding in what he does. He arrived on time, did the job and also came back to check how my pond was doing. I highly recommend him
  • Joe B. Apr 23, 2016
    Water Feature Repair and Maintenance
    Verified Review
  • Lance S. Apr 3, 2016
    Extremely through, creative, adding beauty that is spectacular! If you have any difficulty whatsoever, Serge is there immediately anytime of day or night. He really cares about you and your fish!
  • Chehon W. Apr 2, 2016
    We love the reliable and thorough service that we receive from Reef Playground. Great communication and service. Very trustworthy. Highly recommended! - IAF STUDIOS
  • Richard B. Mar 17, 2016
    Aquarium Services
    Verified Review
    Serge arrived right on time. After evaluating my 185 gallon fish tank he went right to work. Serge had all the equipment needed to fix my problem. He answered all my questions in a friendly and professional manner. I highly recommend Serge and company for all fish aquarium needs.
  • Richard C. Mar 15, 2016
    Water Feature Repair and Maintenance
    Verified Review
  • Rebecca A. Feb 14, 2016
    Water Feature Repair and Maintenance
    Verified Review
    Serge was very friendly and helpful. He really took his time to explain what was wrong with my fountain and give me several options. He was then able to repair it quickly and I was very happy with the result.I highly recommend him!
  • Joshua L. Dec 27, 2015
    Aquarium Services
    Verified Review
    Serge has been fantastic through all my questions. Very patient, personable, and always friendly. :)
  • Monique M. Nov 19, 2015
    Water Feature Repair and Maintenance
    Verified Review
    Great service and repair! Thx
  • Patty M. Nov 9, 2015
    Aquarium Services
    Verified Review
  • A.J. B. Aug 12, 2015
    Water Feature Repair and Maintenance
    Verified Review
    Reef Playground Inc repaired a pump for my backyard pond / water feature. Despite the project being more difficult and time consuming than expected, the work was completed within a timely manner and per the quoted price. I would highly recommend to anyone desiring a dependable and honest company to handle their project.
  • Tasha L. Jul 15, 2015
    Water Feature Repair and Maintenance
    Verified Review
    Highly professional, excellent job, many thanks!
  • Patty M. Jun 14, 2015
    Aquarium Services
    Verified Review
  • Annie A. Jun 5, 2015
    Aquarium Services
    Verified Review
  • Luis G. May 30, 2015
    Aquarium Services
    Verified Review
    very nice guy. highly recommend to anybody for aquarium services
  • Criselda P. Apr 9, 2015
    Aquarium Services
    Verified Review
    Excellent!!!
  • Laura A. Feb 21, 2015
    Water Feature Repair and Maintenance
    Verified Review
    Serge fixed a leak in my fountain that another thumbtack professional swore could not be fixed. He showed up on time and performed exactly as he said he would. I'll be using him for maintenance and cleaning now too!
  • Milton W. Jan 2, 2015
    Aquarium Services
    Verified Review
  • Sindy C. Dec 23, 2014
    Aquarium Services
    Verified Review
    Very happy with my experience with reef playground inc. Serge answered all my questions and was very helpful. I will definitely use him again.
  • Solveig R. Dec 8, 2014
    Aquarium Services
    Verified Review
    Amazing
  • Cecil C. Nov 24, 2014
    Aquarium Services
    Verified Review
    very good on time well done
  • Jennifer A. May 24, 2014
    Aquarium Services
    Verified Review
    Great Job!!!!!

Q&A

What is your typical process for working with a new customer?
We first have to figure out our clients goals. Everyone wants something different and for long term success, we make sure to understand our clients expectations so we can provide them with a service plan that best suites their goals and budgets
What education and/or training do you have that relates to your work?
Everything I know came from self teaching, experience, and trial and error over many many years.
Do you have a standard pricing system for your service? If so, please share the details here.
We do! We have several flat rate plans available. Each one designed for the different types of aquariums we come across.
How did you get started doing this type of work?
Personally, I've been in the hobby since I was about 6. This is my passion.
What types of customers have you worked with?
You name it
What advice would you give a customer looking to hire a provider in your area of work?
If you are looking for a new aquarium maintenance company, than have the prospective companies all come out and view your aquarium in person. That way we know exactly what we will be working with
What questions should customers think through before talking to professionals about their project?
What is your realistic project / monthly budget? What do you want to get out of your aquarium / pond / water feature? Are you willing to do some work, or are you looking to have a hands free system?
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