Power surges suck! Just the other day a car crashes into a power pole around the corner from where I live and the resulting surge from the exploding transformer burned through every charger and clock I had plugged directly into the wall as well as my fridge, oven and washer.
I decided to give OC Appliance Masters a call and make an appointment for him to check things out the next day. I get a nice two hour window vs the 4 hour window that I've been accustomed to from previous experiences with professional service guys for fixing HVAC, electric, plumbing, cable etc. I spoke to Nick and he says he can call an hour or half an hour before the arrival time. Another plus. I was going to be home all day so I was okay with the half hour heads up call.
On the day of the service Nick calls me earlier than expected and says he was able to finish his earlier appointment and if I'm available he can come earlier. I'm all for that! Who enjoys biding their time waiting for a service person? Not me. The sooner the better plus my fridge wasn't getting any cooler.
When he arrives, he was a whirling dervish of information regarding possible culprits for what could be ailing my appliances and is listing them out as he's working on my fridge. He tells me he was a electrical engineer and will find out what the problem is. It turned out it was the controller board and he was able to give me an estimate immediately without saying he'd have to check the price for the part etc. This was a nice change from the other guys I've dealt with that don't say a word and have to crunch the numbers. What it told me was that he had experience with this issue before. He also had the part on hand and could get the unit back and running in no time. I was sold. After that, he also serviced the fridge's coils, at no extra charge, which were cluttered up with years of cat fur which he was shocked at seeing as he opened up my fridge's service panel.
The next item he looked at was my stove/oven. Given what he saw with my fridge, his prognosis even before opening the stove/oven was that it would be expensive and I could be better off looking for a new oven but we'll look anyway. Turns out he was right. The digital display panel and control board were shot and would cost $700 if I wanted to have it fixed. Thank you for your honesty.
Finally the dishwasher. Lo and behold, same problem as the others, burned out control board. Good news was that it was more reasonable to fix and wasn't going to cost as much as a new unit. Bad news was he didn't have the part on hand but we arranged for him to get the part and return to fix it later next week.
The biggest take away from him during the service call was the preventative advice from Nick. Place ALL your expensive appliances on a SURGE PROTECTOR from now on. This is the first time anything like this has ever happened to me and this includes even when I was living in Denver and we would have some nasty thunderstorms that would cause power fluctuations like nobody's business so it never occurred to me to put anything except my computer and entertainment system on a nice surge protector. That's all changed now.
All in all, it's hard finding a trustworthy appliance repair person. I read some of the positive reviews as well as the negative reviews of the well reviewed appliance service techs for the area and decided to take a chance with OC Masters and I'm very pleased with the results. I'm also glad that I'm dealing with a family owned and operated business since Nick and his brother are the guys who are doing all the work. HIGHLY RECOMMENDED.