Andy & Allen were great! My pc crashed and I could not log on at at... I was worried all my data was lost, but they were able to retrieve all my data (over 500MB). I was so grateful not to have to buy a new laptop. They did charge me a $80.00 evaluation fee, which they told be about upfront, but it was applied to the overall fees for the repair. My total bill (including deposit) was $320.00. Several other repair reps from Thumbtack quoted me over the phone prices of $1800.00 or more, so not only did I get a bargain, but I did not have to ship my pc out of town, but was able to support a local business, and have face to face contact with the company. One last thing, I had a small issue with some of the anti-virus software they installed, but with a phone conference (totally free of charge) all was resolved. I would highly recommend this company.