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Tile Installation and Replacement
Professional tile job completed. Very satisfied so far. The balcony looks great. Would use again when needed.Aug 3, 2018Verified
Concrete Repair and Maintenance
Alex Solis recently did a patio tile repair job at my home, and I was completely satisfied with all aspects of his work. He is very professional, reliable and thorough. He takes the time to explain what needs to be done. I would recommend him highly to anyone who is in need of tile work.Jul 9, 2016Verified
Tile and Grout Cleaning
I was looking forward to having my grout cleaned and recolored. I met with Alex and he seemed to know what I was looking to do. He said it would be "beautiful" and "you're going to love it." Unfortunately, Alex was not part of the team that did the actual work and was not present when the work was being done. When the workers finished, I wasn't thrilled with the job. Yes, it was a lot of grout to clean and recolor, but that was the job. I feel like at some point the work started to become a little sloppy, maybe because they got tired. I had to show them what areas needed to get retouched, as it appeared they went over it quickly and the color did not cover old grout color. Also, many areas of the grout color got onto the tile, which wasn't cleaned up. Honestly I was tired of having to point out every single place that was not covered completely and still showed the old grout color. Some areas, I pointed out to them were completely missed and it was obvious. Why would they think that was okay to leave it like that? Yes they completed the area only AFTER I showed it to them. I wish they could have done it correct the first time. Another headache was having to clean up after them. There were places on the baseboard, wall and tile that they got grout product on. Yes he did say it will come off with a wet cloth. #1 It doesn't come off unless you take a blade to the tile and scrape it off. The baseboard areas needed a lot of elbow grease to take it off. #2 The customer shouldn't have to clean up any grout. After many hours, I just was tired of this whole thing and wanted them to just finish and leave.Aug 21, 2016VerifiedSoliStone & Concrete Care's reply
We strive to provide the best customer service to all our existing and potential customers. We made it a priority and returned to address the areas of concern. We worked with Mrs. O and achieved the desired end result and customer satisfaction. SoliStone & Concrete Care strives to improve our current process by applying the changes necessary to ensure the best customer service experience. Thank Mrs. O for the opportunity to return and address these areas.
Alex and his team were awesome! We were behind schedule on our interior concrete floor polishing, and he was able to start the Monday following his in person estimate. His team came the whole way from Corona to downtown San Diego and were in by 9am each day, and wrapped up at 5pm since we have construction restricted hours. They really gave us an awesome new floor. We're very happy with the result!Aug 31, 2018Verified
Tile and Grout Cleaning
It is a hard question to answer. Even if I say that my experience was not good I’m not gonna get my money reimbursed. Bcos of good faith n trust I paid to the company thru the representative Alex. Although I got the message from Alex that he is gonna come back n see what he can do the best but so far I didn’t call back even. It is not a small amount which I paid for the job. I paid $900 for that. I vud really appreciate it if the matter is followed up n reply to me ASAP. Otherwise I don’t think I vud refer ur app to anybody else.Sep 14, 2018VerifiedSoliStone & Concrete Care's reply
Hello Virender, I thank you for your review. You ended up paying less than $900 because you took it into your own hands to hold $100 dollars. We would like to return and take care of the areas of concern. But you do need to understand that we need to schedule a team to go out to you. I will contact you shortly.
License Type: C61 / D12 – Synthetic Products (CA)