Ryan G. says, "Wayne initially provided Project Management and Client Service support for our company for 10 hours per week. Over the last 9 years, this grew into a more full-time role where he was able to recruit, hire, train and lead a team to support our further growth. This team was able to provide implementation, configuration, client service and account management support.
Wayne also setup important infrastructure to support our growth including a Salesforce Help Desk and Box Repository. This structure allowed thousands of emails to be turned into organized cases that can be tracked and managed easily helping with the tremendous volume of support emails we see annually. This also allowed us to easily organize and retain documents by Client Accounts. This has given us the ability to quickly reference support materials, videos, project grids and other important and often time sensitive information to locate. This has aided us in client satisfaction and business growth.
Training is critical to our end user adoption, client satisfaction and company growth and Wayne continued to help lead client training and meetings. He was able to successfully interact with MSP, Agency and Health System VPs and Managers during weekly status meetings. Wayne also setup several YouTube channels to host and share training videos with our clients. Again, this has enhanced our customer experience and supported growth and adoption of our software. Wayne Walsh and the WiseWe Company have been strong partners helping us to achieve continued growth. We highly recommend the services and solutions that Wayne and his team can provide businesses."See more
