- What should the customer know about your pricing (e.g., discounts, fees)?
We will give you the good rate! And the good quality of labour!
- What is your typical process for working with a new customer?
We arrive at the pick up location and estimate how much time the loading can take, it all depends on the quantity of the rooms of the apartment or the stairs and elevators in the house or the building. Packing up takes time but is a very important part of the process. If you fully pre-packed your stuff, boxed it up, believe me, you saved yourself so much money! We wrap all your furniture in blankets and shrink wrap, if it’s needed, and mostly it is needed. Then driving to the drop-off location and the unloading. There’s an extra time charged if the distance is more than 15 miles. Moving company calls it double drive time. It means that you are charged for the time the workers spend to get back from the drop-off location if it’s more than 15 miles. Usually unloading is much faster as unwrapping the furniture doesn’t take time, but it also depends on the stairs and the approach to the apartment or the house or storage unit.
- What education and/or training do you have that relates to your work?
We have 3 years of experience working with the moving companies in California. And also we are competing bodybuilders, so we are always in good shape!