They did everything they said they would as far a calling before arriving, which is very convenient when taking care of one's toddler.
Nathan, the technician, was professional, polite, very knowledgeable, and straight forward. He diagnosed the issue quickly and fixed it. He then gave me maintenance instructions for my Bosch dishwasher and was willing to explain the whole system to me when I asked. He also explained the necessary servicing for my other appliances and checked some out. Gave me honest opinions on them too.
Nathan also went the extra mile to make sure I understood the issue and to ensure everything was neat and clean. Very respectful service while also being friendly.
I also want to mention that Nathan noticed that there was a child in the house and discussed how loud the work he was going to do would be. That meant a lot to me as a parent.