Susan has been helping us with our pets since 2014. When we first met her, we checked her references (which were good, including the one from our local humane society). She is "Aunt Susan" to our dogs and, although we were disappointed when she left the Bay Area (which meant she couldn't help us with our daily care), we continue to take them to her (she is a two hour drive away now) when we leave town for an extended trip. She cares for them as if they are her own, and our dogs have made her home their second home. We would recommend her to anyone considering care for their pets (as long as it doesn't interfere with when we need her!).