What is your typical process for working with a new customer?
Once our customer conveys to us the type, locations and timing of their car transport needs, we get busy. We locate a carrier that most fits our clients request. We then give to our customer, the company's fact sheet, a copy of their federal licensing and a copy of the carriers insurance that we get directly form the insurance company.
Do you have a standard pricing system for your service? If so, please share the details here.
Pricing is a huge variable in this industry. Distance, locations to major hubs, type of vehicle and the price of fuel all play into the pricing equation. Each transport request is quoted individually with every effort to meet our customers needs.
How did you get started doing this type of work?
We were in the shipping business since 1993 by owning a shipping and mailing center. We transitioned over to car shipping because we felt that we could do a better job than most and would succeed because we care.
What types of customers have you worked with?
We work with a wide array of customers. Dealerships, people moving, online vehicle buyers, college students, professional sports teams and our women and men serving in the military.
What advice would you give a customer looking to hire a provider in your area of work?
When looking to aquire services to transport your vehicle it is much easier to work with a broker. A good broker is always available to talk to you about any questions you may have about your vehicle transport needs and should share with you the ins and outs of the business. They should be bonded and be registered with the Better Business Bureau.
What questions should customers think through before talking to professionals about their project?
Most come to realize that many brokers only collect the deposit and don't really care what happens after that. I urge people in need of this service to check these companies out. They can get reviews on line or check with the Better Business Bureau (BBB).