My experience with Oscar and his team from Xert was nothing short of pleasant. They are hard workers, listen, and willing to work with you and your project needs.
My project consisted of finishing the tile floors which I started some time ago, relocating electrical and plumbing from garage to room, installing cabinets, installing a countertop, and installing baseboards and a door threshold. Along with that are the general things - drywall and patching etc.
My personal background is in IT and I have an pretty decent exposure to automotive. But, in no way shape or form would I ever attempt to do any of this home stuff. The guys at Exert made home improvements fun as they were explaining what they were doing and why. I know how to find wall studs without the need of a stud finder or any tool now! We ran into a few unknown snags along the way but Xert was able to explain to me the issues and waited for my approval to move forward with the change. The changes implemented to overcome these issues were brilliant - I would have never thought the solutions were as legit as they were.
At one point, it took me 2 hours to measure and make sense of what we were working with - i should have done this prior to xert showing up - but oscar knocked out the measurements in a matter of minutes! He explained the whole 5 minutes of measuring the entire way. Not only will Xert get work done for you, they are more than willing to teach you.
I had a really good time with Oscar and the Xert team. They are xperts in what they do, knowledgeable, real, and most importantly they put an emphasis on the customer first. Their charges are extremely fair and affordable - if there is anything extra, they will let you know and not hide anything. I am definitely counting on them soon to knock out a few more tasks and have no second thoughts on highly recommending them to family and friends.
As for bad reviews, everyone is different and will have different expectations. All homes are different and will have different results and methods to making a project successful. But, its your willingness to stay open and flexible which will make your experience unforgettable.
Cheers, Team Exert! You guys have created and extremely happy home and we cant thank you enough!