We sought several online quotes for having our TVs mounted in our new home. Digital Living seemed to be the most qualified, and offered a great price, at $95 for the one TV (their hourly rate), mounted on our rock fireplace in the backyard (that was clearly laid out in the quote request). We asked him to come out and see the fireplace and the other area where we wanted a second TV mounted, to give us an accurate quote. While Dave was here in person, he saw the fireplace and the family room area, and we discussed adding a sound bar to the fireplace. He said the family room mount and sound bar would be super easy and quick, so with his original quote for the stone fireplace mount at $95, I asked him if he thought it would be about an hour and a half altogether, and he said yes, 1.5-2 hours should do it all. His guy came out, and did good work. I can't complain about the quality of the work at all - but it took him 6 hours. Instead of getting a $200 bill, I got a $570 bill. When I complained, Dave claimed that he quoted me 1.5 - 2 hours per TV. That is not true. His original online quote for the most complicated piece of the whole operation (the stone fireplace) was for $95 - one hour. We added what he described as 'easy' things that would make the entire job take no more than 1.5-2 hours total. He said he would take one hour off because I was dissatisfied with the final price. That is still more than double what he quoted me after looking at the job in person. I've emailed him twice since then and he has stopped responding to me.
I would never have agreed to have them do the work if he had quoted me 6 hours at $95/hour (or anything close to it). We had others offering to do it for $150 for the whole job, but he seemed to be more reliable and skilled, so we chose him, assuming it would be a little more expensive - maybe another $50-$100 in the end. But the guy he had do the job was incredibly slow. We should not be stuck paying for his slow employee. And I find the whole process of quoting one price and billing more than double that to be completely unethical.