About this pro
My computer just went black all of a sudden and I couldn't get to any of my music, pictures, or more importantly my Quicken information. I called Alpha Solutions and talked to Chuck. He asked me what was wrong and said they would do what they could so I took it to their office the next day. I went to their office on my lunch hour and talked to Brian. He asked me a few questions and was really easy going and pleasant. I am used to being talked to like I am an idiot by computer people so this was a very nice change. Chuck called me at around 4:00 and since it was so soon I was afraid he was going to tell me I had lost everything but he told me it was already finished being fixed and it was ready to be picked up and not only did he fix the problem, he was also able to keep everything. When I went to get my computer, they also gave me 3 DVDs of my stuff that they had backed up for me. I was so happy they got it done so fast and I didn't have to buy a new computer. I was really worried about having to figure out how to redo all of my Quicken files. Now I don't have to worry about it. On top of all of this, they have an online backup for 5 dollars per month and I don't have to worry about my files disappearing anymore. I am a big believer in customer service and this business is at the top of my list. I will sincerely recommend Alpha Solutions to everyone I know. Thanks Brian and Chuck!!!Mar 20, 2011
I had my web site created at Alpha Solutions and I am so very happy with what they were able to do. What I like most is that they listen instead of doing all the talking. They don't over charge either. I have a great web site now and I save enough money to have my cards and flyers printed. Alpha Solutions did those for me too. They ended up making everything match so everything is in the same colors and my logo is on everything. They are so much more professional and now my business looks more professional too!Mar 9, 2011
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- What advice would you give a customer looking to hire a provider in your area of work?While price is important, be sure that your are going to be provided with the result you want and nothing less. Don't do anything without a written estimate. Make sure the company you are hiring has an up to date, valid license. In the case of computer repair, they are required to have a BEAR license (from the Bureau of Appliance and Electronics Repair). There are many companies that take advantage of customers' lack of knowledge about services they provide. We've all heard or voiced fears of going to an auto mechanic and being told that we need an entire new transmission when all we truly need is something that costs less than ten dollars and fifteen minutes to change the part. Alpha Solutions is proud to be an honest and trustworthy company. We believe that communication is the basis for a successful and ongoing relationship with our customers.