It’s free with no obligation to hire
Hired 1 time
11 years in business
Cash, Check, Credit card
Yearly Refrigerator Maintenance
Photos and Videos
Oven / stove
Appliance Repair or Maintenance
I requested an appointment for refrigerator repair. The response time was excellent! In just a matter of minutes I had an appointment for the very next day, and in the time slot that worked best for me. I hope not to need appliance repairs soon, ( who does?) but my money is definitely on Custom Care Appliance to come to the rescue! Great customer service and knowledgable.Oct 3, 2019VerifiedCustom Care Appliance Repair's reply
Thank you for the kind review! If you ever need any help, please don't hesitate to call us.
- What should the customer know about your pricing (e.g., discounts, fees)?We believe our pricing is fair and reflects the industry standards. There are 3 types of charges. Parts, Labor, and Maintenance. We do carry a wide range of original factory parts and try to complete repairs on the first visit. We always give our customers discounts, making their repairs more affordable.
- What is your typical process for working with a new customer?Customers make a diagnostic repair appointment for $55 per appliance. All appointments carry a 3-hour time frame although we try our best to respect our customer's time and arrive within the first hour. Once the diagnostics are done, an estimate for repairs needed will be issued. The customer can choose to do the repairs or pay the estimate fee. Since we carry a wide variety of factory parts, most repairs can be done the same day. In the case where we do not have the parts, we will order them for you and return once the parts have arrived. Most parts arrive in 3-5 business days.
- What education and/or training do you have that relates to your work?Our technicians have college degrees and have taken the required factory training for appliance repair. With no less than 15 years of experience, our technicians are knowledgable and skilled at Refrigerator, Range, Oven, and Dryer repairs.