Jim Was Here, Incorporated
About this pro
Not a good experience at all. Still working with a new contractor to fix the horrendous walls and flooring left by Jim. Messy, horrible customer service skills, and showed up late multiple times. Make sure you get a contract from him and sign it yourself, cause if you don't like in my case he will leave you with an unfinished product and then demand payment even when he admits he left things unfinished and ugly. Sounds like a trustworthy contractor, not!Dec 12, 2014Jim Was H.'s reply
While it is certainly never our intention to leave a customer unhappy, this customer was completely unreasonable and uncommunicative. Her complaints are all things we offered to fix, and ultimately offered to deduct from her bill. She refused to work with us to solve issues, and we were forced to take her to Small Claims Court (our first time in 15 years of business-yikes!). The judge found in our favor, ordering her to pay us more than we had offered to settle for. She appealed, and the judge found in our favor a second time. She and her agents have now posted numerous negative reviews under multiple identities in an attempt to slander and defame our business. Please do not judge us based on the rantings of one irrational and bad-tempered customer.
prompt, professional, job well done. Installed two ceiling fans for a very good price. Would recommend and use again.Oct 11, 2013Verified
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- What advice would you give a customer looking to hire a provider in your area of work?You can check out any licensed contractor in the state of California online. There you can click on the 'Instant License Check" Button and type in the number that you want to check. Ours is 774034
- What questions should customers think through before talking to professionals about their project?A quick word of advice here. I have been fixing housing since I was around 6. That is when I can remember back to being on a jobsite with my father and grandfather. Over the years I have had the unique opportunity to see the one correct way to manufacture or install an item or component. I also have gained valuable knowledge by seeing the hundred plus ways to do the same job wrong! So if you are planning to embark on a project, and you yourself are not the best person for the job - either hire the appropriate person for the job (check their credentials) or get a hold of the necessary information and spend your time educating yourself. Regardless of your method, get it completed correctly.