SerraTECH, LLC

Fullerton, CA

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About this pro

How does your business stand out?

We are people, just like our customers. We use technology in our daily lives just like everyone else. Because of this and the passion that we have for this technology and people alike, we can bring a service that is focused on you. Powered by People.

What do you enjoy about the work you do?

There is always a great feeling when we make technology work for people. Above all, we are always happy not only to gain a new customer, but a customer for life.

Location

Fullerton, CA 92837

Background check

Complete

Years in business

10

Number of employees

8

Times hired on Thumbtack

29

Reviews

20 Reviews
  • Erich B. Jun 2, 2015
    Data Recovery Service
    Verified Review
    I had a major hard drive failure, which prevented me from recovering all my data from it. Upon posting my request for help, I was contacted by Simon Partridge who diagnosed the problem, and found that not only was the hard drive dying, but the data was corrupt as well. Simon handled my case with utmost professionalism and did everything it took to get the job done right. Simon also provided excellent communication to me in regards of the progress of the recovery. In the end, Simon successfully recovered all the data from my hard drive. All my files were recovered, and I was able to resume where I have left off. I highly recommend Simon for any data recovery services. He will do whatever it takes to get the job done right for you!
    Cesar S. Jun 3, 2015

    Erich, we are glad you had a great experience. Thank you so much!

  • David O. Apr 2, 2015
    We had our 2 servers replaced by serratech and the work is second to none. They are extremely professional and knowledgeable, much better than our previous IT company. Will work with them again!
  • Erika S. Oct 30, 2014
    Computer Repair
    Verified Review
    Very professional, let's you know everything you need to know before you leave. He answered all questions I had before I even asked them. Caesar is awesome! Highly recommended!
  • Ruby A. Oct 24, 2014
    Computer Repair
    Verified Review
    Great customer service and communication skills! I had problems that another Tech could not solve. Cesar came in gave me a quote and timeline. Was professional and figure it out quickly.Job was was done fast and he was very reasonable in price.Thanks!Will hire again and have been referring him to everyone!
  • Kyle B. Oct 20, 2014
    Network Support Services
    Verified Review
    SerraTECH is on the top of my list to call for IT support. I had been having trouble with my server network and finding the root of the problem was giving me a lot of trouble so I decided to bring in some outside help. I found SerraTECH with quick search on google and after reading some good reviews I set an appointment through Thumbtack. Within an hour I had a response from Cesar himself letting me know he would be personally coming out and helping with my problem. Later that day he showed up and after explaining my issues he walked through his diagnosis with me and explained every step to the solution. I was so relieved and that means a lot to me in this stressful position! I would recommend SerraTECH to friends and other businesses if ever support was needed.
  • Edgar G. Oct 16, 2014
    Network Support Services
    Verified Review
  • Ala A. Sep 26, 2014
    Network Support Services
    Verified Review
    Was not very comprehensive job completion. Very costly.
    Cesar S. Sep 26, 2014

    Hi Ala, We are surprised about your review 1 star review. You and your boss seemed extremely satisfied with the work we performed and getting your internet back up and running. But we thank you for your feedback and hope we can do business again soon. Very best regards,

  • Lesly P. Aug 11, 2014
    You can TRUST that the work you are getting done is the right one and at the right price; honesty and professionalism at its best! With Serra Tech you only get knowledgeable people, they know that they are doing! No guessing games; immediate support when you need it and a friendly face and great attitude every time you call (and believe me, we call!) We recommend Cesar to ALL our friends and colleagues because we know that they will be extremely satisfied with his work and reasonable fees. For years we had terrible experiences with people who called themselves professionals and every time we had a problem with our computers, instead of fixing them, we would get quoted for brand new equipment we didn’t need without addressing the problems at hand. Other “computer experts” will guess what the problem was and charge for it, and if it didn’t work, guess again and charge again. Every time we had a computer problem, we got anxious to find out one, if it could be fixed and two, how much will it cost?! With Cesar and Serra Tech, WE KNOW we will be up and running in no time and it won’t have to empty our bank account. We simply can’t say enough how grateful we are we found him! And you will too!
  • Bob B. Jun 4, 2014
    Computer Repair
    Verified Review
    Cesar at SerraTECH has been excellent, in fact we just contracted him to do our regular service as well as migrate some of our processes to a new serve and to the cloud. I can not be happier, I feel I finally have a company who understands being a good steward of their clients resources.
  • Katherine B. Mar 27, 2014
    Data Recovery Service
    Verified Review
    My 2 year old grandson had pulled the USB part of my flash drive apart, including the wires that connected it to the case. I talked to Cesar, who assured me he could fix it for me. I mailed it to him on Thursday afternoon and received it back on Saturday. All my data was recovered for a flat fee (a fraction of what others had suggested). Five stars to Serra Tech, LLC!
  • Barbara K. Mar 12, 2014
    Web Development
    Verified Review
    Cesar is intelligent, reliable, creative, knowledgeable, and customer-oriented, and his fees are reasonable as well! He accomplished everything I asked him to do including an overhaul of my website, a new logo, social media links, and more. I highly recommend Cesar Serra!
  • Lin R. Feb 24, 2014
    PC Computer Repair
    Verified Review
    I will definitely recommend SerraTECH. My laptop was running horribly slow with 'Not responding'. Was surprised by the quick response and pickup service. Cesar is a very pleasant, courteous professional. He's willing to take the time to explain his repair work, to answer any questions and to do the job right. Am glad to finally find a tech service I trust, with delivery, and has very reasonable rates. Next time, SerraTECH will be the first call I make. Give them a try!
  • Jennifer M. Feb 19, 2014
    PC Computer Repair
    Verified Review
    I highly recommend using SerraTECH. My laptop had a virus and malware. Cesar picked up my computer on Saturday afternoon. He was professional and I felt very comfortable sending my laptop with him. The laptop was repaired by Sunday and ready to be returned. I will use SerraTECH in the future and will recommend the company to my friends and family.
  • David S. Feb 18, 2014
    PC Computer Repair
    Verified Review
    My computer was freezing after booting. Within minutes after submitting a request on Thumtack, Cesar gave me a very competitive quote, which I agreed to. We set up an appointment to pick up the computer. He came promptly on time. He delivered it the very next day all fixed up. It turned out that the BIOS and few drivers needed to be updated. Excellent work, prompt, reliable, and very professional. I would certainly use him again and refer him to anyone. How refreshing to deal with competent and professional people!!!
  • Frank W. Jan 21, 2014
    Data Recovery Service
    Verified Review
    I was very pleased with the service provided by Cesar. He picked up my damaged hard drive and laptop that had also crashed. He explained in full what he was going to do and made no promises on unexpected results. He returned my items the next working day, with my laptop fully restored and no data lost. i would gladly recommend Cesar for any IT needs you may have. i will certainly use him again when I have an issue.
  • Luz G. Jan 11, 2014
    Computer Repair
    Verified Review
  • Ray M. Jan 8, 2014
    PC Computer Repair
    Verified Review
    All of the other IT companies that we had worked with made many promises but did not deliver. Serra Tech delivers. They are honest and trustworthy. Best of all they know what they are doing! Service is explained well and Serra Tech makes it very easy to reach our technical goals. We would highly recommend them to any business. -McLure Insurance Brokerage
  • Jim A. Jan 4, 2014
    Computer Repair
    Verified Review
  • David W. Dec 21, 2013
    PC Computer Repair
    Verified Review
    Let me start off by saying, I have sent in my computers into Samsung and worked with other people to try and solve the issues with my two laptops, within two hours he had solved one (the one that baffled others) and narrowed down, offered a solution and even offered to help me set up a dual boot on my solid state drive so I can run linux as well as windows off it. On top of all the he is genuinely a good person, there really isn't enough good I can say the mans a genius and does honest good business. I would recommend him to anyone who has a computer, especially if you have a problem that is very difficult to solve, that seems to be his specialty. Just call serraTECH and you'll see what I mean.
  • Roger E. Dec 5, 2013
    There is always a great feeling when I can get competent service on a timely manner. Cesar Serra has helped greatly in computer repair for our Small business as well as maintaining our Web Site Hdmolding.com.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We offer FIXED and HOURLY rates depending on the job. We are very accurate in our quotes when charging by the hour. Contact us directly for more details.
What education and/or training do you have that relates to your work?
We are Microsoft Certified Techs. We stay on top of the newest innovations in technology.
How did you get started doing this type of work?
Our founder started with electronics and circuit board design at a very young age. A profound interest for anything electronic was evident. As time went by and he discovered the Personal Computer, everything changed. A new and greater passion was born.
What types of customers have you worked with?
We do it all, but more commonly: -Cleanup computers due to viruses, etc -Setting up computers on Wifi -Setting up Wifi networks from scratch -Troubleshoot printer issues -Recover data from a old computer or hard drive -Transfer data from a old computer to a new one
Describe a recent project you are fond of. How long did it take?
On a recent job, we had the privilege of successfully migrating our customer's entire email system from an on-premises Server over to the cloud. This is one of the many services we offer.
What advice would you give a customer looking to hire a provider in your area of work?
Our advise is to always ask questions about the job and be wary of extremely low rates offered by some IT companies. The phrase 'You get what you pay for' definitely applies to IT services. So a very low price usually indicates low experience and quality of work.