- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the complexity of the repair, parts required, and time needed. We offer competitive prices and free diagnostics. Additional fees may apply for emergency or extensive repairs. We communicate any charges upfront. Contact us for any questions or concerns.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves the following steps: Contact us: You can contact us by phone, email, or through our website to schedule an appointment for your computer repair. Consultation: Once you schedule an appointment, our technician will perform a free diagnostic service to identify the issue with your computer and provide a repair estimate. Repair: If you agree to the repair estimate, we will begin the repair process. Our technicians will keep you informed of the repair progress and any additional charges that may arise. Quality Check: Once the repair is complete, we will perform a quality check to ensure that your computer is working correctly. Customer Feedback: We value our customer's feedback, and we will ask for your feedback on the repair service provided to help us improve our service quality. Payment: Once you are satisfied with the repair, you can make the payment. We accept cash, credit/debit cards, and online payments. Warranty: We provide a warranty for our repair work to ensure customer satisfaction. We understand that every customer is unique, and we are flexible in our approach to ensure that we meet your specific needs. Please feel free to contact us if you have any further questions or concerns.
- What education and/or training do you have that relates to your work?
Our technicians have received extensive training and certification in the field of computer hardware and software repair, networking, and cybersecurity. Our technicians are well equipped to diagnose and repair issues with your computer, including hardware replacement, virus removal, and data recovery. We are committed to staying up-to-date with the latest technology advancements and industry best practices through ongoing education and training to provide our customers with the highest quality service.