Hello Joyce, thank you for your feedback. I do apologize that you were not completely satisfied with my service. I take pride in my work and as a professional organizer I have assisted many, many local OC and LA people with packing, unpacking and moving. I will not go into the specifics here of the extreme condition of your home when I arrived, because I am a professional. Suffice it to say I could not get to the dishes until I did major cleaning and sorting. I then packed 5, not 3 boxes. I took you at your word that you were satisfied with the service and when you stated that you only wanted your fragile items packed, which I did complete. I came to assist you at a discounted rate on a Sunday, and a 65 mile round trip. Please note, as clearly stated in our correspondence, I had a minimum of 2 hours, not a maximum, and could have stayed longer. At 2 hours you stated you were ready to "call it a day." I do appreciate your feedback on how I can improve. Thanks again for hiring me.
Unfortunately, even when blatant untruths such as the ones above are wantonly posted on the Internet, it may seem unfair that our reputation can be tarnished by one unhappy customer. However, no one ever promised that life is fair, and that also applies when you operate a service based business. I appreciate that Thumbtack allows reputable businesses such as mine to refute the occasional outlandish claims that may come up, as we work quite hard to deliver what we promise to our customers. Although these reviews may be important for our company in the sense of making room for improvement, they can still be damaging. Our goal is to maintain trust and deepen our relationship with our existing and potential clients. Sherri