I have worked with Consider it Done! more than once, and I can honestly say that The assistance was well worth it! Sherri was wonderful to work with, and was responsive to my needs. I have already personally recommended her to folks I know, and they, too, were very happy to have worked with her! I am looking forward to continuing to work with Sherri as I continue to work on purging so much excess out of my space, and then reorganizing everything! Thank you, Sherri!
Jul 29, 2016
Packing and Unpacking
I hired Sherri to pack boxes for my upcoming move. She pulled everything out of my cupboard, spread it across the kitchen floor and then started packing. I showed her where she could stack boxes and she said that she had a back injury and couldnt stack boxes. I hired her because I am partially disabled and I can't easily do it either. She has a max time limit so as soon as it was up in paid her and was then left with moving boxes and hiring someone else to clean up the kitchen. She packed three boxes if dishes in 2 hours. She may be great at her other services but I would not hire her for anything that requires strength or speed.
Replied to Joyce G. - Jul 29, 2016
Hello Joyce, thank you for your feedback. I do apologize that you were not completely satisfied with my service. I take pride in my work and as a professional organizer I have assisted many, many local OC and LA people with packing, unpacking and moving. I will not go into the specifics here of the extreme condition of your home when I arrived, because I am a professional. Suffice it to say I could not get to the dishes until I did major cleaning and sorting. I then packed 5, not 3 boxes. I took you at your word that you were satisfied with the service and when you stated that you only wanted your fragile items packed, which I did complete. I came to assist you at a discounted rate on a Sunday, and a 65 mile round trip. Please note, as clearly stated in our correspondence, I had a minimum of 2 hours, not a maximum, and could have stayed longer. At 2 hours you stated you were ready to "call it a day." I do appreciate your feedback on how I can improve. Thanks again for hiring me.
I need a lot of help around my house, and this service is reliable and helps me out immensely.
Sherri has been outstanding accommodating a dog sitter for me! I live in Garden Grove where it seems there is a lack of sitters in this area. Luckily Sherri has staff to cover this area! So far I've used her services 2-3 times and always been satisfied!
For out of the ordinary tasks & errands that need to be handled by a caring staff with attrntion to detail i cant think of any other company that does what THIS company does! It was like having my own team of personal assistants ready to help with out of the ordinary tasks & requests! I was working during crunch time at my company and I needed to be at 3 places at once, an hours drive (both ways) away from work, handling paperwork and settling bank/car dealer business for a car I just bought on a very tight deadline (paperwork had to be turned in before 5pm). Thankfully consider it done delivered all my paperwork to and from my bank & car dealership, & tied up all the lose ends with my car dealer & bank (on last minute notice). They did more than I expected and for an unbelievably good price. For those times when you need something done that is out of the ordinary, last minute and you absolutely cannot take a day off of work to do it, these are the people to call, oh and yes they came to my work to deliver my paperwork & keys. My experience has been that as long as you leave them clear instructions & are courteous and polite to their staff they go out of their way to try and make your life easier in ways few personal assistants or concierge services ever could, I would hire them again in a heartbeat!
Professional, polite, uses common sense.
Consider it Done has been cleaning my home for over 4 years. The company is very professional, reliable and accomodating.
I've been working with Sherri Durbin and Consider It Done for over 10 years. She is diligent, hard-working and customer-centric. Her integrity is unmatched and the prices are right in line. Trust your housecleaning and errand running to Sherri and Consider It Done! You'll thank me later.
Sherri is great to work with. Prompt, reliable and professional. I am a business owner with very little extra time so I need her service regularly. I highly recommend her and plan on using her services regularly.
Jun 22, 2012
House Cleaning (One Time)
Pros: Initially, both Sherri and the cleaning crew were cordial, prompt, and polite. The cleaning service was scheduled on short notice, and the cleaners arrived on time.
Cons: The initial rate quoted was actually doubled, since only after I accepted the service on Thumbtack, did Sherri mention in passing that the $27 was PER cleaner PER hour, as opposed to the rate for the crew. Although this was a move-in cleaning, and I had expressed that I had a tight budget, the cleaners did not respond to my repeated requests to focus solely on disinfecting and sanitizing the kitchen and bathrooms. They vacuumed and mopped the floor multiple times (once at the beginning and once at the end), mopped the floor with dirty water, and spent an inordinate amount of time dusting the shutters. I had to stop them from cleaning my stove with a pumice stone.
After the cleaning service, I contacted Sherri and explained that I was faced with paying for over four hours of cleaning service, much of which was unnecessary and unwanted cleaning. Sherri offered NO solutions; in fact, she insulted me with a warning that I "better pay her the full amount," and that "I would NOT want to stiff her." Her atrocious customer relations were further demonstrated when she continued to badger and harangue me repeated times for payment, even after I had provided proof of a generated check from Chase bank.
Conclusion: If you're looking for an inefficient cleaning service that will waste your money, time, and patience, Consider It Done.
But if you're on a budget, and value customer relations, I advise you to look elsewhere.
Replied to Ben S. - Jun 22, 2012
Unfortunately, even when blatant untruths such as the ones above are wantonly posted on the Internet, it may seem unfair that our reputation can be tarnished by one unhappy customer. However, no one ever promised that life is fair, and that also applies when you operate a service based business. I appreciate that Thumbtack allows reputable businesses such as mine to refute the occasional outlandish claims that may come up, as we work quite hard to deliver what we promise to our customers. Although these reviews may be important for our company in the sense of making room for improvement, they can still be damaging. Our goal is to maintain trust and deepen our relationship with our existing and potential clients. Sherri
Sherri Durbin and Consider It Done have provided the services we needed to make our vacation home in Southern California function smoothly for us.
We needed a housekeeper, weekly home checks, an exterminator, and even a caterer. We are delighted!