About this pro
9 years in business
64 hires on Thumbtack
PC or Mac
I was online Saturday night after having purchased a Dell laptop and, in spite of everything I tried, not being able to get it to communicate with my Epson printer. I am not bad at "this stuff" but NOTHING I did worked. After about six hours of frustration I got online and found "Your Computer Store" and there was a message waiting for me Sunday morning. I THOUGHT I was going to wait until the following week. He was AT MY HOME by 1 PM Sunday and solved my problem (and some others I didn't realize I had). AND.....the price was right. VERY VERY satisfied with the prompt service AND the work.Aug 5, 2018Verified
The Computer Store is now my computer repair service, they have excellent service, knowledge, and you will feel extremely comportable leaving your computer for repairs.. I highly recommend them.. thank you Computer StoreJun 8, 2018Verified
Amazing customer service. Our problem is solved! Highly recommend!Jun 14, 2017Verified
They were quick with their repair, about 3 hours. They also told me what was wrong with the systemMar 14, 2017Verified
On Saturday, I took in a laptop that had a broken screen. I left it there so they could look at it and see what it would take to fix. They called me in less than an hour with the cost to replace the screen, and said it would be ready by Tuesday. Early Monday afternoon, I got a call that it was fixed, so I was able to go by and pick it up that evening. I'm very happy with the service, and I will be remembering them if I'm ever in need of a repair again.Feb 23, 2017Verified
Top Pro status
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- What should the customer know about your pricing (e.g., discounts, fees)?In the shop we start with a $30 diagnostic fee which would be applied to any repairs going ahead. Some standard charges = OS installation-$130 includes all updates, all drivers, all standard utilities, User setup with local or MS account login. Transfer data from old to new computer -$100 Virus/Malware removal-$89, Maintenance ( Updates, cleaning, reduce startup programs and more) $89 both - $150 In-House visits have a $40 curb charge Plus $80/hr. Materials are extra. Remote support can be used if the computer has an Internet connection and varies based on Time-$80/hr or contract (maintenance or something that does not required continuous focus.)
- What is your typical process for working with a new customer?We talk to discuss to determine the actual issue they are facing. expected outcomes, possible glitches and general scope. Deciding if it can be handled remotely, bringing into the shop or a house call would be best and estimated pricing for each option.
- How did you get started doing this type of work?I wrote my first program in 1969, Got my own computer in 1984 to design a database for my chimney sweeping customers. In 1999 I was looking for for work as a programmer and realized there were much better programmers also looking for work. I had been helping friends for years and started PC Housecalls doing home visits only. In 2009 i opened Your Computer Store with 2 other men with retail experience to become a full service shop building custom desktop, repairing laptop and desktop PCs and offering support in s the shop, relotely and on site.