Your Computer Store

Laguna Hills, CA

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About this pro

How does your service stand out?

We speak to the customer rather than about the computer. There is no Best way to use a computer or set it up - Only the best way for you. We work to find a way so you can be productive and effective with minimal stress.

What do you enjoy about the work you do?

Computers can cause huge stress from the lack of knowledge or then just not working. We help to relive that by making sure the computers do what they are supposed to do and you know how to do it. I little bit of knowledge makes a huge difference in you technical experience. We heal not only computers but your relationship with them.

Location

Laguna Hills, CA 92653

Years in business

8

Number of employees

3

Times hired on Thumbtack

51

Reviews

31 Reviews
  • Bailey T. Mar 14, 2017
    Computer Repair
    Verified Review
    Quick, Informative
    They were quick with their repair, about 3 hours. They also told me what was wrong with the system
  • Terry J. Feb 23, 2017
    Computer Repair
    Verified Review
    Great service!
    On Saturday, I took in a laptop that had a broken screen. I left it there so they could look at it and see what it would take to fix. They called me in less than an hour with the cost to replace the screen, and said it would be ready by Tuesday. Early Monday afternoon, I got a call that it was fixed, so I was able to go by and pick it up that evening. I'm very happy with the service, and I will be remembering them if I'm ever in need of a repair again.
  • Dave S. Jan 27, 2017
    Computer Repair
    Verified Review
    Highly recommended!
    Excellent and friendly service in trouble shooting and fixing my computer. Problem was a black screen caused by a contaminated Windows 10 operating system. Pricing was reasonable. Talk to Gaddy; he was very helpful. I recommend Gaddy and this store. Dave
  • Danielle V. Jan 21, 2017
    Computer Repair
    Verified Review
    Best Service
    Had two laptop screens replaced. No BS or hidden costs and everything works great. All done in just days which included waiting for a part to arrive.
  • Walt D. Dec 26, 2016
    Computer Repair
    Verified Review
    great job
    very, very happy with results.
  • Jack F. Oct 18, 2016
    Computer Repair
    Verified Review
    I'm Pleased!!!
    Simple computer repair that was handled professionally and quickly. I'll use Your Computer Store again should I have the need.
  • Luanne C. Sep 22, 2016
    Computer Repair
    Verified Review
    My New Electronics Repair Shop
    Very nice and helpful. I will return for sure. Now I have a trusted place to go for all my electronics repair and set-up needs.
  • Thomas G. Sep 9, 2016
    Router Setup and Installation Services
    Verified Review
    Excellent service and price from a nice person.
    Paul extended my home network in my large home and resolved my issues in less than two hours for a very reasonable cost. Nice fellow too.
  • Nico M. Aug 13, 2016
    PC Computer Repair
    Verified Review
  • Peggy E. Jul 29, 2016
    Computer Repair
    Verified Review
  • Marilyn A. Jul 28, 2016
    Computer Repair
    Verified Review
    He was wonderful. Thank you
  • Maya T. Jul 5, 2016
    Network Support Services
    Verified Review
    Great service! Paul arrived the same day and resolved the two issue. Now we have a consistency WiFi though out the house.
  • Denise L. May 10, 2016
    Computer Repair
    Verified Review
    Paul, also known as Gaddy, addressed some issues with my home PC, an old Windows Vista. In spite of my limited funds and my own lack of experience with computers, he offered realistic solutions and polite service. For the time being, my antiquated Windows Vista is operable. The best outcome is that I have a better command of my computer after some good natured coaching from Gaddy. Denise
  • Warren B. Mar 12, 2016
    Computer Repair
    Verified Review
    I was highly satisfied with my virus removal and Windows 10 update
  • Tom M. Jan 4, 2016
    Computer Repair
    Verified Review
    Respectable pricing, great work ethic, happy to talk you through what's being done. Very pleased with the service offered.
  • Amanda C. May 18, 2015
    Computer Repair
    Verified Review
    Gaddy and his coworker were very helpful when dealing with my computer. They were upfront and honest. I will be back and so will my friends! Thanks guys!
  • Matt K. Feb 6, 2015
    Computer Repair
    Verified Review
  • Howard K. Jan 3, 2015
    Computer Repair
    Verified Review
  • Mark F. Dec 26, 2014
    Data Recovery Service
    Verified Review
    Quick, Professional, and totally fair with pricing. Other computer stores tried charging me $175 for what these guys did in $50 in one day. Would highly recommend them, hard to find knowledgeable and honest computer stores, but these guys are just that!
  • Samuel S. Aug 23, 2014
    Data Recovery Service
    Verified Review
    I needed to recover data from a virus infected disk. He pulled the HD from the old computer and installed it in an enclosure to use as an external drive and deleted the operating system with the virus. He also walked me through what to do when I hooked it up to my new computer. Took less than 1/2 hour. Would unconditionally recommend him to others.
  • Leigh C. Jul 21, 2014
    PC Computer Repair
    Verified Review
    Gaudy was awesome! He handled my problem professionally and with humor and remotely. I've needed someone I could trust to help with computer issues. I will definitely be back! Thank you so much Gaudy!
  • Amir A. Jul 11, 2014
    Excellent. Paul helped me personally to fix an issue I had with my Iphone. I had called Apple, AT&T and could not get resolve my issue. Paul spend half an hour and fixed the problem over phone. Thanks a lot Paul
  • Terry G. Jun 20, 2014
    PC Computer Repair
    Verified Review
    Gaddy is knowledgeable, patient and very responsive. With multiple computer and cell phone problems, Apple, HP, Microsoft and Time Warner all passed me to the other guy. Gaddy carefully analyzed the problems and solved the problems. He has the right temperament for guys like me, very little computer knowledge and explains what he is doing. Very fair in pricing If comparing Gaddy with others I can strongly recommend that this is the right choice
  • Ronny H. Jun 3, 2014
    PC Computer Repair
    Verified Review
    he is great
  • Mel G. Apr 7, 2014
    This is the shop to go to for honest, reliable & reasonably priced software & hardware service. Gaddy just saved my (email) life. Suddenly all my inbox & sent box messages disappeared. Although Gaddy had set me up with a MozyHome back up routine about 3 years ago, I was not able to restore the missing messages. (I guess I was not doing the restore function correctly.) But Gaddy, through remote access to my computer, was able to recover everything. Also, about 5 years ago, my computer made a loud, grinding sound one day as I turned it on. Fearing my hard disk drive had failed, I took in the computer for diagnosis. George determined the problem was only that the cooling fan had gone bad. He changed it out while I waited. The bill was less than $50 for parts & labor.
  • Sherwin C. Sep 12, 2013
    Computer Repair
    Verified Review
    Quick response, good advice.
  • Jeanette R. Aug 7, 2013
    PC Computer Repair
    Verified Review
    Fast, cost efficient and friendly service....highly recommend
  • Beverly E. Jul 21, 2013
    PC Computer Repair
    Verified Review
    George transferred my data files from my dead PC on to an external hard drive. I am now able to transfer the data I want to keep on to my new MAC laptop. He was very patient with me by answering my concerns and explaining the process. I needed the job completed quickly as I needed my genealogy information for an upcoming family reunion. Their charge was very reasonable. I'm grateful and will definitely use their service again should I have a need. Highly recommend!
  • Tom K. May 17, 2013
    We upgraded a computer originally purchased from Gaddy's store, but we didn't know, and nether did Paul's service techs, that we would also need a special card reader for 32GB SD cards which we use for our video work. Turn out, on retrospect, we didn't know enough to ask about it, and the techs didn't think to ask about it, so we were both a bit unfamiliar with the issue. It's one of those things that seems to fall into that gap between what the customer knows to ask and what the tech knows to ask about the use of the computer. Paul installed the new card reader on site for the price of the card reader only... no charge for installation. That solved the problem. No one can know it all, and we ALL make mistakes, oversights, omissions, goofs. The difference here is that, when something falls through the cracks with Paul's company, they fix it right up. Fewer and fewer companies now days have effective failure recovery protocols. Theirs is about as good as it gets.
  • Harvey S. Mar 12, 2013
    Verified Review
    PAUL DID AN EXCELLENT JOB. HE WAS VERY INFORMATIVE HOW THE WIRELESS ROUTER WORKS WITH MY IPAD! I NOW USE IT EVERY DAY WITH ENJOYMENT.
  • Arlene A. Mar 5, 2013
    Computer Repair
    Verified Review
    We were so impressed with the service rep from this company-we had him come to our home to fix a fan in our hard drive-he found and fixed other issues as well while still charging us the original amount-he was very knowledgeable and personable as well-we feel good knowing where to turn for computer issues next time (and there is always a next time) we thank you Thumbtack for leading us to this company!

Q&A

What types of customers have you worked with?
We do hardware repairs on laptops. Replace screens, inverters, keyboards and power input jacks on motherboards with our own technicians. Unfortunately our most commons service is virus and spy-ware removal such as the FBI infection that brings a system to a halt. We do with without any loss of data. At the same time we reduce startup programs and make recommendations for efficiency, security and longterm maintenance.