|Monday||9:00 a.m. to 5:00 p.m.|
|Tuesday||9:00 a.m. to 5:00 p.m.|
|Wednesday||9:00 a.m. to 5:00 p.m.|
|Thursday||9:00 a.m. to 5:00 p.m.|
|Friday||9:00 a.m. to 5:00 p.m.|
Your Computer Store
2018 Top Pro
About this pro
We speak to the customer rather than about the computer. There is no Best way to use a computer or set it up - Only the best way for you. We work to find a way so you can be productive and effective with minimal stress. Computers can cause huge stress from the lack of knowledge or then just not working. We help to relive that by making sure the computers do what they are supposed to do and you know how to do it. I little bit of knowledge makes a huge difference in you technical experience. We heal not only computers but your relationship with them.
Customers rated this pro highly for work quality, value, and punctuality.
Your Computer Store is a Top Pro
Top Pros are the highest-rated, most popular professionals on Thumbtack. Only 4% of our professionals get Top Pro status.
David G.Apr 19, 2018Verified
Amazing customer service. Our problem is solved! Highly recommend!Jun 14, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?In the shop we start with a $30 diagnostic fee which would be applied to any repairs going ahead. Some standard charges = OS installation-$130 includes all updates, all drivers, all standard utilities, User setup with local or MS account login. Transfer data from old to new computer -$100 Virus/Malware removal-$89, Maintenance ( Updates, cleaning, reduce startup programs and more) $89 both - $150 In-House visits have a $40 curb charge Plus $80/hr. Materials are extra. Remote support can be used if the computer has an Internet connection and varies based on Time-$80/hr or contract (maintenance or something that does not required continuous focus.)
- What is your typical process for working with a new customer?We talk to discuss to determine the actual issue they are facing. expected outcomes, possible glitches and general scope. Deciding if it can be handled remotely, bringing into the shop or a house call would be best and estimated pricing for each option.
- How did you get started doing this type of work?I wrote my first program in 1969, Got my own computer in 1984 to design a database for my chimney sweeping customers. In 1999 I was looking for for work as a programmer and realized there were much better programmers also looking for work. I had been helping friends for years and started PC Housecalls doing home visits only. In 2009 i opened Your Computer Store with 2 other men with retail experience to become a full service shop building custom desktop, repairing laptop and desktop PCs and offering support in s the shop, relotely and on site.
Pacific Time Zone