Your Computer Store

4.9
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(34)
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34 reviews
5
91%
4
9%
3
0%
2
0%
1
0%
Customers rated this pro highly for professionalism, punctuality, and responsiveness.
  • William W.

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    Nov 17, 2017Verified
  • Connie V.

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    Amazing customer service. Our problem is solved! Highly recommend!

    Jun 14, 2017Verified

About this pro

We speak to the customer rather than about the computer. There is no Best way to use a computer or set it up - Only the best way for you. We work to find a way so you can be productive and effective with minimal stress. Computers can cause huge stress from the lack of knowledge or then just not working. We help to relive that by making sure the computers do what they are supposed to do and you know how to do it. I little bit of knowledge makes a huge difference in you technical experience. We heal not only computers but your relationship with them.

Years in business

9

Times hired on Thumbtack

55

Number of employees

3
Show more

Photos and Videos

3 photos

    Q & A

    • What is your typical process for working with a new customer?
      We talk to discuss to determine the actual issue they are facing. expected outcomes, possible glitches and general scope. Deciding if it can be handled remotely, bringing into the shop or a house call would be best and estimated pricing for each option.
    • How did you get started doing this type of work?
      I wrote my first program in 1969, Got my own computer in 1984 to design a database for my chimney sweeping customers. In 1999 I was looking for for work as a programmer and realized there were much better programmers also looking for work. I had been helping friends for years and started PC Housecalls doing home visits only. In 2009 i opened Your Computer Store with 2 other men with retail experience to become a full service shop building custom desktop, repairing laptop and desktop PCs and offering support in s the shop, relotely and on site.
    • What types of customers have you worked with?
      We do hardware repairs on laptops. Replace screens, inverters, keyboards and power input jacks on motherboards with our own technicians. Unfortunately our most common service is virus and spy-ware removal such as the 'FBI'infection that brings a system to a halt. We do with without any loss of data. At the same time we reduce startup programs and make recommendations for efficiency, security and longterm maintenance.

    Business hours

    Pacific Time Zone
    SundayClosed
    Monday9:00 a.m. to 5:00 p.m.
    Tuesday9:00 a.m. to 5:00 p.m.
    Wednesday9:00 a.m. to 5:00 p.m.
    Thursday9:00 a.m. to 5:00 p.m.
    Friday9:00 a.m. to 5:00 p.m.
    SaturdayClosed
    Coverage Area for Your Computer Store is about 10+ miles of Laguna Hills, CA.