FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I generally charge an upfront retainer and after retainer exhausted client is generally charged hourly.
- What is your typical process for working with a new customer?
When working with new customers I typically ask what exactly they need from me, how they like content delivered, how they like to communicate, what are their objectives for contracting me/what do they expect, and what are their deadlines if any.
- What education and/or training do you have that relates to your work?
I hold a B.S. in Business Administration and Economics. I am one-class shy of a Technical Writer Certificate -- coursework for this certificate were all upper level (400-500) with the credits counting towards a Masters in Rhetoric & Writing (which I plan to one day pursue). I completed all courses for the Certificate but opted not to finalize because I had felt a teacher for one course (Technical Editing) was too new at the time and I did not get much out of the course. My goal is to repeat that course, though I technically got an "A."