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Central Air Conditioning Installation or Replacement
My air conditioner was installed quickly and the installers were professional and polite. Happy with the experience and the product.Apr 5, 2017Verified
Thermostat Installation or Repair
Messed up installing a thermostat...and TCS was quick to respond and come out same day. Jason was great... knew exactly what to do and how to fix it. Even helped finish setting new thermostat and assisted with the filters. Now everything is Cool AGAIN and we're back in "Total Comfort". Thanks Jason.Jul 31, 2018Verified
Central Air Conditioning Repair or Maintenance
TCS was awesome! After I got stood up (twice!!!) by another contractor, Jason and his son Jason were on the ball with coming out to diagnose my long-dead air conditioner in this heat. They will have it up and running again today for a fair price. Punctual, professional, responsive, good pricing, gave me options. Thank you TCS, I will send everyone I know to you for their HVAC needs!Aug 2, 2018Verified
Heating System Repair or Maintenance
Jayson was very professional and worked very hard in getting my heater blower installed. There was a mix up at shipping for the part that I needed but he stayed on them. Once it arrived he immediately brought the part over that same day and had it installed within an hour. The new blower actually heats up the house much faster than the old one. I recommend Total Comfort for follow-on work. They were great!Jan 5, 2018Verified
Heating System Installation or Replacement
I had a furnace to replace in a not very accessible part of the house. It was a holiday weekend with graduations going on so my response time with Jayson was delayed several times but he was patient. His initial quote was one of the lowest so I thought I would give him a chance to check out the job and make a bid. Out of three companies, Total Comfort was the lowest and his install time was the earliest. From the initial handshake to the presentation of the bill, it was a pleasure to work with Jayson and his assistant. I kept an eye on the quality of the work as the job went on (about 4 hours) and was impressed with the detail of the workmanship. This is one time where "you get what you pay for" did not apply. Good job guys! I grabbed several extra cards to give to my realtor neighbor. Two thumbs up!Jun 20, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?No, it is hard to have a standard pricing system as every home and HVAC system is different.
- What is your typical process for working with a new customer?After communicating with the customer via phone or email we like to set up a time for them to meet with one of our sales reps. The sales rep will be able to give them a better price, while educating them on their HVAC system. When the estimate is approved we send one of our experienced and trained techs out to do the work. After the work is complete the sales tech will normally return making sure the work is to company standards and the customer is 100% satisfied.
- What education and/or training do you have that relates to your work?I am a student of NCCER(National Center for Construction Education and Research