Her Secret Hair Extensions
About this pro
I went to Her Secret originally and after my experience there and my experience with Jana Philip also from thumbtack I have a few different stylists to compare and jobs to compare and I feel that a woman's hair is what gives her confidence and when you go to someone who is suppose to be professional and you are paying them because you don't know yourself what to do and then they do you wrong and rip you off at the same time when you are putting your trust in them. That is how I felt when I was done at Her Secret I paid over 2000.00 and all I got was the hair on my head. They kept the rest of the hair and to have it tightened up I would have had to pay over 500.00. The job they did putting it in was good but why pay that much money for a job you can get someplace else and pay so much less. The hair I have now I paid 289.00 for and it is just as good as the stuff they put it and I have enough to have new hair put in every 3 months for at least a year. You do the math and tell me yourself who would you go with? I think it's a no brainer and I choose Jana Philip.Nov 3, 2014VerifiedHelen O.'s reply
"I'm amazed, I've never seen anyone do a track like this!" This is a direct quote from the reviewer issued during her service, and she also sat in on another client's consultation and encouraged her to come to us directly following the completion of her service. What we have here is not an issue of service dissatisfaction, but one of clear buyer's remorse. Fact: we advise all potential clients during the mandatory consultation that our years of experience, proprietary expertise in high-end hair extensions and hair replacement, and our ongoing commitment to our clientele make us one of the highest-priced hair extension salons in the business; to that end we always advise both verbally and in writing that if our services are beyond clients' affordability they should do their best to research comparable services elsewhere. In this case, we serviced the client twice, and didn't charge her the second time to ensure her happiness with the service. And as is customary with all our clients, no services are performed on clients prior to receiving an in-depth consultation and paperwork is signed outlining exactly what the services will entail, leaving no room for later claims of "wrongdoing and rip-off" or "withholding" from the client any product or service she purchased. Lastly, as we do with all of our clients, we advised her that if she had any issues of any kind following her service, to feel free to contact us so that we could further ensure her satisfaction. After over 30 years in this industry I know I cannot please everyone, but I do my utmost to please as many people as I can. The number of positive reviews and ongoing referrals Her Secret receives speaks volumes to our work, and we will continue to be committed to providing the highest levels of satisfaction to our clients.
Today I had my hair done by Helen Owens, she is a remarkable woman. A hair Angel is the best way to describe her talent. She is truly sent by god to make women find their glory again. I feel blessed to have her do my hair. God bless her and her wonderful beautiful family for the beauty and joy they bring to women. I felt special like family there. I will recommend everyone to Her Secrect, truly a life changing experience.Dec 18, 2013Verified
- What advice would you give a customer looking to hire a provider in your area of work?My advice is this: theres a ton of information on hair loss and hair additions out there. Its important to remind potential clients that they should educate themselves on what to expect from their salon experience; I cant stress enough how important it is to have a licensed hairstylist with experience and a wealth of knowledge on their subject of interest.