MaidPro Long Beach
Hired 44 times
23 years in business
Cash, Check, Credit card
Photos and Videos
Move out cleaning
Pets in home
Window cleaning (interior),
The young lady was awesome she helped get the job done and the house looked and smelled cleanMar 2, 2019Verified
Keep any eye on your bank account. Maid Pro charged my account without authorization - and no, I didn’t schedule or receive service. Just a random charge. When reaching out to maid pro via the multiple numbers they texted me from and I called the number listed on their site (no answer, left a message), I got a response a day later that they’ll look into it with billing. It’s been multiple days and I have not seen my money or even a apology response that this has happen. It is NOT okay to charge an account without authorization. I didn’t not sign anything that said they could take out money randomly or even on a schedule. This is a red flag - especially with the lack of communication or rectifying. There are so many other cleaning services out there is is prompt, cheaper or similar prices, and that doesn’t make these mistakes (and, honestly, if a mistake is made they make sure to fix it ASAP). For reference, Maid Pro was very responsive - quick replies - when we were setting up our service. When I was canceling, they weren’t. They communicate through texts (a plus) but when they didn’t I had to call to leave a voicemail. As for the actual cleaning, We had Maid Pro clean our house once. It was okay - the stairs and one of the bathrooms were barely cleaned (if at all). We canceled our service a few weeks after that since we are relocating.Jan 12, 2020Verified
They are short of staff. I was shared that 2 people will come first time and only one showed up and took almost 7 hrs to clean my house. The worst part is they estimate certain hours and if the cleaners take more than the estimated time they will charge us. Without notifying me they charged xtra $100 second time. I cancelled the 3 rd appointment and said I don’t need their services. Without any services they simply charges my card for $250. I was shared a refund will be given when called them. TO MY SURPRISE they again charged $300 to my card after 2 weeks. When reached out same response will refund. NO REFUNDS SO FAR! Girls who come to clean aren’t professionals and the manager keeps calling them and asks them to leave to next job though they aren’t capable of finishing their work in the assigned number of hours. I shared my review of the cleaning quality also in their feedback sheet. Chemical residues on stoves, messy floor.. WORSE EXPERIENCE! Without services still charging my card!Jan 17, 2020Verified
Needed a one time clean and ended up signing on as a monthly. With all that is going on in the pandemic, my cleaner, Kelly did an amazing job. He was very thorough and polite. Wore protective covering and sanitized everything twice. I am so happy to know my house is clean and smells great. I give them a 5 star rating.May 21, 2020
My family is new to the Long Beach area only being here for two months. My wife is currently pregnant with our third child I needed to find some help for her cleaning around the house. I found MaidPro Long Beach on Google and gave them a call and I’m so happy that I did!! Tony and his staff are warm, responsive and work really hard. They are always on time and really do a great job. Give them a call today and I promise they won’t let you down! Thanks MaidPro Long Beach!!!!!May 21, 2020
- What should the customer know about your pricing (e.g., discounts, fees)?Pricing is based on an hourly rate. However, the higher the recurrence schedule, the lower the price.
- What is your typical process for working with a new customer?Communication is most important. We let them know the times of arrival and go over what it is we will be doing. Furthermore, we discuss our philosophy to our operations. At which point, if they have any questions we are happy to answer them.
- What education and/or training do you have that relates to your work?All of cleaners go through a rigorous 2 week training program which includes one week of online classes and a second week or field trailing.