Earnest's Computer Service
Earnest's Computer Service

Earnest's Computer Service

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Appliance type
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Introduction: I've assisted financial and office personnel with hardware and software problems; I've provided troubleshooting, and owned desktop and network issues to resolution. I've also performed maintenance of personal computers and peripheral equipment, and identifying problems and providing appropriate solutions. I've installed operating systems and applications, and conducted technical training demonstrations. I've built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation. I also demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions. I've reduced the stress levels of customers by adopting a cooperative attitude, and positive approach to every task and assignment. I've received numerous customer commendations and awards, and collected frequently asked questions and wrote formal answers to ensure accuracy of responses and consistency with other help desk personnel. I've analyzed frequent problems and consulted with a training coordinator to design and offer training sessions in order to address the problems. I've also actively tracked and followed up on trouble tickets, which reduced the average response time from three days to two hours. I've prototyped system upgrades to identify potential problems, and learned to operate and troubleshoot new systems.
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