FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I generally price by the hour, depending on what's needed. I can also work out a fixed-price service if that's desired.
- What is your typical process for working with a new customer?
We start with a general orientation conversation, in which we discuss the problems being encountered and what I might be able to help with. I then let the client identify specific needs, and we establish a schedule for help, if needed.
- What education and/or training do you have that relates to your work?
I have a PhD in organizational psychology from the University of Michigan, where I studied advanced statistics and research methods. I've taught these subjects and many more at seven different universities, and worked with hundreds of students over more than 25 years. I've published about 75 research articles and presentations. I've worked with RAND Corporation on many major research studies.