I had three pleated shades with frayed ropes that needed replacing. Norma picked them up one day and returned and rehung them the next day. Then I showed her a 4-cushion love seat that needed to be recovered. She brought me fabric samples, took the cushions with her and returned them about a week later. I found her to be friendly, knowledgeable. and competent - and what could be more convenient that having someone come to my house, do the work, and return the items perfectly repaired? I will call Norma again when needed or recommend her to my friends.