Joel and Cezar came that very day, gave me a free estimate AFTER they had used the camera to see my entire pipe system! I really appreciated their prompt attention and that they actually EXAMINED my pipes before talking to me about the problem and giving me an estimate for repairs. They were very polite, pesonable and knowledgable. They used the snake to router my line and charged only $69. A technician came back the very next day to hydro-jet my line, which completely cleared it and cost me only $250. Unfortunately, the device that measures the length of the pipe was not working and thus, the technician could not give me an accurate estimate of the cost of repairing the separate parts of my pipe system. He promised to return with a repaired device, measure the length and give me another free estimate. I am awaiting his return and awaiting their bill as they said they would send me an invoice. Except for this waiting, I was very satisfied.