OneCall2

Moreno Valley, CA

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About this pro

How does your business stand out?

We are family owned not a franchise, so we do work to Moms standard's

What do you enjoy about the work you do?

Once we accept your work , we will restore to a condition equal to or better than before

Location

Moreno Valley, CA 92557

Background check

Complete

Years in business

16

Number of employees

2

Times hired on Thumbtack

40

Reviews

19 Reviews
  • Natasha H. Oct 19, 2016
    Popcorn Texture Removal
    Verified Review
    I would not use this company again. The issues were all eventually resolved, but it took a great deal of effort and much argument to finally have this job completed. Some of the work had to be redone because it was substandard.
    W.J. (Bill) C. Jan 24, 2017

    I'm sorry your experience was not perfect. We tried to correct what your dry out company that was supplied by your insurance company damaged. We did not remove popcorn, but did paint the 3/4's of your house the insurance company didn't cover,, At Our expense, you commended Felix on his work I'm thank full some was to your standards Again my apologizes

  • Kimberly W. Sep 30, 2016
    Mold Inspection and Removal
    Verified Review
    Honesty is best Policy
    I had a NON- PROFESSIONAL APPRAISER black list my house because of his ignorance in wording on the appraisal report; He made a "stain" on the wall in the garage sound like it was a life threatening issue so the lender was going to drop the file and not continue the loan; I called OneCall2 for a PROFESSIONAL Quote. The owner himself came out the next day and eradicated the area in question, treated it, cleaned up and was on his way! It was nice to have an honest, prompt & professional experience for a change! Thank You Bill!
  • Anna M. Jun 20, 2016
    Mold Inspection and Removal
    Verified Review
    Bill was GREAT! He came out the very next day and checked my entire house inside and out for mold. He was courteous and professional. He answered every question I had with knowledge and confidence. I would definitely recommend him to anyone.
  • Abbey T. Jun 10, 2016
    Drywall Installation and Hanging
    Verified Review
    Drywall repair and tile backsplash and fireplace surround installation. Great job.
  • Kitsy S. May 31, 2016
    Flooring
    Verified Review
    Very professional. The laminate floors look great. Victor came out and gave a quote one week and then they installed it the next week. I'm very pleased with how it looks.
  • Ricco K. Mar 2, 2016
    Handyman
    Verified Review
  • Carlos A. Mar 1, 2016
    Drywall Repair and Texturing
    Verified Review
    Misleading and reckles, ask for quote in writting. Before they do any work on dryeall in particular. Would never use them again and do not recommend. Them either.
    W.J. (Bill) C. May 12, 2016

    This Gentleman hired two handy men besides Us they caused damage, and because I have a license I have been falsely accused

  • Jeff B. Feb 4, 2016
    Drywall Repair and Texturing
    Verified Review
    Arts and JR came to my apartment to patch up a few holes I had in my walls. They are both very friendly and very professional. They fixed all my problems very quickly and the job looks so professional, I would happily hire them again in the future without thinking twice about it, not to mention the very fair pricing. If you are looking for a very professional and very skilled handyman, Arts and JR are your best choice!
  • Ami S. Feb 1, 2016
    Mold Inspection and Removal
    Verified Review
    We had some concerns of mold exposure based on some health issues and Bill came out the same day we called to inspect some specific areas of concern in the house. He was on time, pleasant, and knowledgeable.
  • Ruben S. Jan 2, 2016
    Drywall Repair and Texturing
    Verified Review
    Art and JR came to fix a big hole in my wall. They came at 8 am and said they would be done at 10 am. Minutes before 10 they had already packed up their tools. Clean, efficient, fast and looks great!
  • Ralph G. Jan 2, 2016
    Mold Inspection
    Verified Review
    My wife and daughter were having respiratory problem during the winter season. I was very concerned that it may have been from a mold issue in our house from previous water damage. I contacted quite a few inspectors through Thumbtack. I can tell you this was quite an experience in itself. I had price quote ranging from $200-$800. They all offered similar services with swap & air testing. Everything outside of these tests were additional charges. Bill from OneCall2 was one of five inspectors called that week. He was just generous with the information about mold problems he's dealt with from previous clients. He explained in detail his methods of identifying and remedying them. He then offered me that one thing that none of the other inspectors offered, which was that if he couldn't detect any mold problem he would not charge me. How rare is it these days to find such an honest businessman to offer such guarantee!! I took his offer but was convinced I would end up paying for something. Instead, Bill showed up to conduct his test throughout the house to determine whether further lab testing was required. I can tell you he was very thorough and professional along the way. He showed us everything he was doing and answered all our questions. He tested areas we had concerns about with no hesitation. At the end, Bill did not find any moisture and mold infestation. I can't tell you how relieved my wife and I were. It's the unknown that is most unsettling. Now we know to pursue other causes of my family's sickness. But best of all he kept his words and bid us farewell without charging us as promised. Wow!!! I highly recommend you make OneCall2 the first or last phone call in your such for an inspector. I can't guarantee you the same happy outcome as mind but I can guarantee you'll get a honest and true professional inspector with Bill.
  • Sally F. Dec 17, 2015
    Odor Removal
    Verified Review
    Bill was very helpful and knowledgeable throughout our time together. He completely irradicated a 5 year old odor problem. I'm ecstatic!
  • Laura D. Dec 7, 2015
    Interior Painting
    Verified Review
  • Nick M. Dec 1, 2015
    Drywall Repair and Texturing
    Verified Review
    Art has been very professional and great to work with. I plan to work with him in the near future for my drywall/paint needs
  • William T. Aug 17, 2015
    Deck or Porch Repair
    Verified Review
    I'm very pleased with the outcome of the work performed by OneCall2. Very fast and efficient!
  • Melinda D. Jul 15, 2015
    Mold Inspection and Removal
    Verified Review
    I have found Bill Chafee of OneCall2 to be honest and well qualified in mold inspection and removal for several reasons. I've had 3 appointments with Bill Chafee and each time he arrived on time or early for our appointment offering his best smile. He listened well and responded to each of my questions articulately. Another mold inspector (Shegun of Pure-r Space) had told me I had wet mold under my hall bath which he determined by drilling a hole in the wall and using a cable cam to take photographs which he said would be in his report. I called my insurance company and an inspector came out and was waiting on Shegun's photographs and report to proceed but the photographs were not forthcoming. Suspicious, I told Bill Chafee of my plight and he performed his own inspection using thermal imaging and visual inspection. Bill Chafee's report stated: “Nothing was found, other than calcium deposits from concrete No water stains to indicate previous damage, and No microbial growth (mold).” He allowed me to view in the hole to see for myself once he determined I would not be exposed to mold. He provided photographs of the area to me the next day in a professionally-written report of his findings. Bill Chafee commented on the kitchen mold removal performed by Pure-r Space saying: “ It is clear that the IICRC S500 guidelines for the removal of mold was in violation. Example,complete containment area of work, to include a clean room. not topically treating visual mold before removing contaminated ares, not aspirating affected wall and fogging behind with an anti microbial in order to treat mold spores behind the wall, thus limiting the possibility of spreading mold spores through the entire house. Proper conduct of mold remediation should have been. contain area, with a clean zone, use Hepa filtration to evac contaminated area. topically treat exposed area, aspirate wall fog with an anti microbial, molded materials are considered hazardous waste and should be double bagged in industrial waste bags and disposed of properly with waste management. After remediation was performed, a clearance test with certification should have been performed and a final clean of all area's cleaned with an anti microbial cleaner.” I now understand why my lungs feel worse after the kitchen mold treatment procedure by the other company and wish that I could go back in time and have chosen OneCall2 instead and had my mold removed properly. I am so glad Bill Chafee inspected the hall bath area and found it did not need treatment before I acted further believing the other company's claims of wet mold. Also, a flood company confirmed no moisture in that area by thermal imaging. I have learned the hard way the importance of making sure that any contractor hired is currently licensed in good standing, certified, and insured. Bill Chafee's current qualifications are California Gen B 987118, IICRC 150594. His certifications include water, odor's,and microbial remediation, lead (state) Masters certificate in Goldmorr remedial products. I am grateful to know Bill Chafee of OneCall2 and recommend him for the reasons stated above.
  • John Y. Mar 18, 2015
    Mold Inspection and Removal
    Verified Review
    Bill was on time and accommodated our schedule. He was friendly and explained everything. There was no active leak in our case, so the treatment was quick and far more affordable than expected. I would recommend him to friends or family. -John
  • Roger P. Feb 4, 2015
    Handyman
    Verified Review
  • Dana C. Jan 30, 2015
    Handyman
    Verified Review

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
we use a company that uses Exactamate same as your insurance company
What is your typical process for working with a new customer?
make an appointment, ,,Shake Hands view project, take photo's advise , help fill out insurance paper work send to insurance company
What education and/or training do you have that relates to your work?
yes in order to keep our certifications we Have to take a new certification every two years
How did you get started doing this type of work?
I was semi retired and was offered it ,, enjoyed the education part of certification and I get to meet new people and educate you
What types of customers have you worked with?
Emergency Water Extraction, mold remediation and Odor
Describe a recent project you are fond of. How long did it take?
Mold remediation and restoration complete with granite counter tops
What advice would you give a customer looking to hire a provider in your area of work?
call and talk to us ,, ask the questions
What questions should customers think through before talking to professionals about their project?
Not all in this line of work are Family owned,,,, We actually value you as a client Why ? your our neighbors our friends even our relatives