Crystal Dove Cleaning
Crystal Dove Cleaning

Crystal Dove Cleaning

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Introduction: I am a woman owned business and offer a fine detailed cleaning service. I am also a licensed contractor with the State of CA and the only woman in the State to date to hole the contractors license I hold. I train my workers to have an eye for detail and take pride in the fact that we are very organized and detailed. Crystal Dove Cleaning specializes not only in home, office & commercial detailed cleaning and maintenance but also in new construction site cleaning...(rough, final and powderpuff) and we also have trained & very skilled handymen on our team. Please check out the references on the testimonial page of my website and the reviews in the guest book at; crystaldovecleaning.com. Crystal Dove Cleaning is a top notch cleaning service...a leader in the industry. I am a people person. I enjoy working with people and providing them the service they are looking for. Crystal Dove Cleaning is a fine detailed cleaning service and I train all my cleaners to have a keen eye for the smallest detail.
Overview

Hired 8 times

25 employees

24 years in business

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Featured Projects

11 photos

Reviews
2.6

7 reviews

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29%
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Catherine S.
Sep 28, 2013
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Hired on Thumbtack

Hired on Thumbtack

House Cleaning (One Time)
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Raquel H.
May 28, 2015
I was very very disappointed by this business. Initially, I called and left a message; stating I wanted my home cleaned. I was text'd and instructed I should go on-line and schedule my apt. Which I did. I scheduled the specific day and 6 hours of cleaning. As soon as I did this, I realized I had an apt. in SLO on day I had just scheduled. I tried to edit the hours to 3 hours instead of 6. I once again texted the business and explained my situation. She texted me responding she would change it for me. Day before my apt. I received an email confirmation my apt. for 6 hrs. I called to attempt to clarify, since I wanted to resolve before worker showed up next day. I left a message stating this. I never spoke to a "real person." As a business woman myself, I know some of this could have been avoided with a one on one conversation. The whole experience was like "pulling teeth." My home was not difficult to clean since it was empty. On day of my apt. two very young people (a couple) arrived a few minutes after 9. I asked them if they were here for 3 hrs., they confirmed, that was accurate. I instructed them as to what I wanted done. The young man worked on bedrooms, while wife went to kitchen to wipe cabinets. I remained in home the whole time. As soon as young girl removed her sweatshirt I realized she was pregnant. She later told me she was 7 months pregnant. I had wanted top of oak cabinets cleaned in kitchen, which would have required someone getting on ladder. I felt so guilty asking her to do anything since she was pregnant. I heard the blinds being shuffled around in back bedroom. But, not once did I hear water in bathrooms go on. Usually if you clean bathrooms you hear water running. I have no clue what the young man cleaned, never heard a vacuum cleaner, nothing just an occasional stirring of blinds. Probably to make me believe he was doing something! Both workers needed to go outside about 5 or 6 times. On one occasion, the young man asked if he could go outside and smoke and make a call. To which I agreed. I was not sure why this was going on? They had already spent 10 minutes carrying their cleaning supplies in. They both moved very slow. I do not for the life of me understand what they professionally cleaned deeply? Which is what this business advertises for! I will never use this service again nor recommend it! I did give them a tip, but not because they did a good job, but because I felt they could use it. In the past I had a cleaning women (who has moved from the area) she would clean my whole house in 4 hours by herself, but she was fast the whole time. And she was a lot less expensive. I informed Pam of my dissatisfaction and her attitude was one of "why should I complain," when I got two persons. Well those two persons didn't equal one! I did not request two people! This is a SCAM!
Crystal Dove Cleaning's reply
Our services are 100% guaranteed. What I offered you was to send someone out at no additional cost to you to touch up any areas needing cleaning. You misunderstood my saying you got 2 workers as I understood you only requested one worker but I work them in teams of two's generally as it seems to work better. As for my worker being pregnant...she was five months pregnant at the time and healthy. Gererally pregnant women do not take their maturnity leave until their last few months in this industry. I do apologize that my workers were not able to satisfy you or that you did not want me to send someone out for touch ups. I would be happy to send you a gift certificate to use in the future for any type of cleaning you like. Just let me know where to send the certificate and I will have my staff drop it in the mailbox.
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Karen M.
Sep 23, 2013
Awful, she claims to clean but she fails to showup. Interesting, she spams Craigslist with her violation policy to post ads daily and she can run her business.
Crystal Dove Cleaning's reply
Hi Karen, My apology for missing an appointment with you. I have been in a recent auto accident that caused injury and was out of commission and away from my phone for a few days. I would like to send you one or two of my girls to take care of your cleaning needs at a 25% discount for your inconvenience. On behalf of Crystal Dove Cleaning please accept our apology.
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Jennifer J.
Feb 8, 2014
My phone charger was missing after these people came to clean for me. They said they would cover the cost of a new one but ater several attempts, still have not sent me payment. I have been told the checks in the mail 3 times now. Also the cleaning job was not very complete as they didnt even clean the basics like the microwave or any dusting. They also did a poor job of the floors using some steam cleaner that just pushed the dirt around and smeared dirt onto the front of the tub. I wouldnt use this company ever again.
Crystal Dove Cleaning's reply
I re-issued you a check in the amount of $32.50 to cover the cost of the missing phone charger. I just now placed it in the blue mail box at the post office here in Morro Bay. I also included a gift certificate for a free cleaning to be used at a future date. Just call when you are ready to schedule. I do not know why you did not get the first check we sent out. I went back today and double checked your address and mailed the new check today to the address on Santa Ysabel. Please let me know when it arrives. My sincere apology for all the inconvenience. As I said, I have included a gift certificate for you. The two cleaners who came to your house no longer work for me and have not since the day they cleaned your house. When you're ready to use your gift certificate I will send in one of my other teams to take care of you, at no cost to you, Jennifer. On behalf of myself and my staff, please except my apology for all the inconvenience. Thank you for your feedback.
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Ed C.
Nov 9, 2015
Can't help but notice Crystal Cleaning over posting cleaning ads on Craigslist. The policy is only one ad per 48 hours but Crystal is over and over posting her ads, she violates the rules, so is spamming the ads. Not professional
Crystal Dove Cleaning's reply
Crystal Dove Cleaning offers several types of services; janitorial, home & office cleaning, handyman services, hauling, new construction cleaning, errand running services and more. We run separate ad's for each service.