Very competent plumber. Was able to diagnose problem and recommend a couple of different solutions and options. I ended up choosing to go ahead with a new water heater and he replaced the tubing as well. He cleaned up the area and the old water heater. And did this all in the same day. Would definitely hire again for any other plumbing issues.

These guys are great but they are a big company and therefore you are going to pay big company prices. They came out the same day to help us with our plumbing issue and took care of it quickly and efficiently. Additionally, I spoke with two dispatchers and two plumbers and all of them were incredibly professional and polite. If you have an emergency and need a plumber asap, I highly recommend Mr. Rooter.

I used Max when I was a building manager in San Francisco for 8 years. He was always fast, courteous, and professional. In 8 years, everything he did was perfect. Water heaters, sewer replacement, gas pipe, tankless water heaters, copper pipe, he did it all at a good price. The only time I was mad at Max was when he went on vacation and I had to hire another plumber. That's when I realized how good I had it with Max. He really is the best I've ever worked with.

Tony promptly returned my calls, texts and emails. He was on time, worked efficiently and with care. I've worked with several plumbers in the east bay and Tony is hands down the best.

Tony is an excellent plumber who stands behind his work. We had a minor issue, and he returned the same day to rectify it.

Communication was great- they responded to our request very quickly and were able to come fast. However, our drain problem was in a multi-unit condo, and possibly beyond the scope of their equipment/capabilities. They used a 20 ft snake that ultimately got stuck in our system. We had to escalate to our building management, who brought out plumbers used to commercial properties and eventually resolved over a couple weeks. Not the plumber's fault, as they were not able to know the extend of our drain issues. 5 stars for communication and effort, 3 for incomplete resolution - so 4 star average.

Our old tank water heater started leaking, and we were interested in getting a tankless unit. I had three plumbers come take a look. The first two pointed out that the gas line was 1/2" which severely limited our tankless options. David was the only one to take a quick look in the attic space and see that the gas line was actually 3/4" right up to just behind the wall on the other side of the heater, where it was brought down to 1/2", making for an easy fix. That alone saved us a lot of money and headache, I think. David did the replacement efficiently and professionally, our new unit looks good and is working great. I'm glad I found him, he does quality work and I'd happily hire him again in the future.

Stephan is extremely detailed and does what needs to be done in order for the job to be right. Stephan went beyond the role of a plumber helping us bring up the massively heavy vanity with my husband and 2 other neighbors up our stairs and through our narrow hallway. In order for the vanity to be flushed against the way, he cut through our trim. He had to take our old sink and break it open to get parts. When he was done, he caulked the back. It looked beautiful. A few days later we noticed the sink's water would drain slowly. I texted Stephan and he was back at our house a day later with new pipes and a professional grade snake. Stephan is beyond capable of even the biggest projects and is all around a nice guy you trust.

Damiano was great! Good communication and spent the time to sniff out the underlying problem (rather than my non-expert diagnosis) and to fix it. Above and beyond.

After talking to other plumbers about repairing our kitchen pipes I had a good feeling when Ganzo came to our house to check out the job. He went into the attic at least twice to measure and survey the situation, the other guys didn't even get on the ladder to look. He was very methodical and took his time figuring out exactly what was needed. Ganzo and his son came on time with all the material and tools necessary. After the piping was completed we found that the facet was also bad. They went out of the scope of the job and installed a new facet too. We had a great experience, on time and on budget. Next time my neighbors or friends ask if I know a Plumber I will say absolutely.

Quick service, very friendly and clean plumber.

When does a plumber ever show up on time? Great experience. Lawrence was professional and helpful, gave us tips and pointers, and most importantly fixed our plumbing!