Master Janitorial Service

Orange, CA

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About this pro

How does your service stand out?

We have been in business longer than most janitorial service companies. We have improved our cleaning systems and procedures over the decades and are able to give all of our clients the highest level of cleaning service.

What do you enjoy about the work you do?

Many businesses go through many janitorial service contractors before they find the one that meets their needs. We love the fact that when a prospective client hires our service they love our service, meet or exceed their expectations, and we end up with a great mutual working relationship.

Location

Orange, CA 92867

Background check

Complete

Years in business

47

Number of employees

75

Times hired on Thumbtack

24

Reviews

9 Reviews
  • Michael H. May 18, 2017
    We moved into our Tustin, CA location in 2014 and we had a janitorial service picked a little before our grand opening. The service started off as adequate and it deteriorated to the point that we had to make a change after numerous complaints about their service. Enter Master Janitorial. They set an appointment, we met and from that moment I knew we were in good hands. Lisa and Nora were so communicative and explained what they could do and when they could do it. We immediately hired them for our janitorial needs and I can say without doubt we should have done this so much earlier. We have used them for some additional service and they have also been top notch.' I would highly recommend them for your janitorial needs down the line. They are awesome! Michael Henderson Office Manager/CS Coordinator, Multivac Inc.
  • Mark J. Apr 17, 2017
    Commercial Cleaning
    Verified Review
    Completed on time
    Completed the service as expected, and did a great job.
  • Mo B. Jan 2, 2016
    Office Cleaning (Recurring)
    Verified Review
  • Kathy P. Nov 6, 2015
    Commercial Cleaning
    Verified Review
  • Gary C. Feb 9, 2015
    We have contracted with Master Janitorial Services since 2002. The service has been excellent. They are very professional and inquire regularly about the quality of the services received. The staff maintains our facility at the highest level and always meets our expectations. You will not need to look further for another service who does it better!!
  • Maria D. Feb 9, 2015
    Commercial Cleaning
    Verified Review
    We have been using Master Janitorial for approximately 1 year and we have been extremely pleased with the professional service. Our support team has been courteous an the service level is outstanding.
  • Rita P. Jan 7, 2015
    Found these guys through Google and very glad we did. The price was the best by far compared to the other companies that gave us a bid. The team is very professional and never comes in late, they do a great job (even some detail work we weren't even expecting) and are very pleasant to deal with. Can't go wrong with this janitorial service !!!
  • Jaina S. Dec 21, 2014
    Best janitorial service company we have EVER had and we have been in business for 23 years ! We have used them for nearly a year now and are very, very satisfied with their service. I don’t give 5 star reviews lightly but this company absolutely deserves a 5 star rating for their superior cleaning and outstanding customer service. They are not cheap or high end as far as price, pretty moderately priced and worth every penny ! When their sales person Lisa presented their proposal, she spoke so highly and confidently of their service. Frankly, I’ve heard the same from other sales people. Their price was great and I made sure I called all their references…all of them gave glowing reviews so I hired these and am I sure glad I did ! The office staff has always been so accommodating to the occasional changes we need in our cleaning schedule. They always come through for us even when we contact them the last minute ! Thank you guys for doing such a wonderful job for us …ALL the time !!!
  • Feliks S. Dec 21, 2014
    Really impressed with the level of quality they have given me for the past 3 years. Prior to hiring Master Janitorial Service, we were switching janitorial service companies like every 2-3 months. They all started great and then the level of service died off after a month or so. But with this company, they have always given me a consistent level of cleaning. We have been approached by many of their competitors but we will never switch. We are very impressed with the cleaning crew and the very experienced supervisor that monitors their cleaning. Their customer service is excellent as well …always very courteous and very friendly. They call me every couple of weeks to make sure we are totally satisfied and they come out to meet me once a month to inspect our building. I would highly recommend these guys to any company looking for a stress-free experience with their janitorial service !!!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We offer a monthly fee for the frequency of cleaning requested. We can offer you alternate pricing should your frequency needs change in the future.
What is your typical process for working with a new customer?
We sit down with each new client to go over any special needs which they may have, whether it is a particular service request or timing request.
What education and/or training do you have that relates to your work?
Our management stays in tune with the latest developments in our industry. They attend seminars and lectures frequently.
How did you get started doing this type of work?
The company I was working in had a janitorial service crew which didn't do so well. One day, I decided that I could start my own janitorial service company and do all the things right which that other company was doing wrong.
What types of customers have you worked with?
We perform routine janitorial service (building maintenance), floor care, carpet cleaning, and window cleaning. We also offer day porter services.
Describe a recent project you are fond of. How long did it take?
We are proud of all our jobs. We enjoy one of the highest customer and employee retention rates in the industry because of the high level of expectations we have and the outstanding work of our very experienced team consisting of customer service staff, supervisory staff, and administrative staff.
What advice would you give a customer looking to hire a provider in your area of work?
Ask the cleaning company about their customer service, whether their employees are English-speaking, and whether they can be reached 24/7 in an emergency.
What questions should customers think through before talking to professionals about their project?
Many janitorial service companies sell their accounts to other companies once the client signs the contract. We always service our own accounts, ensuring our clients that they will get the quality of service they expect and deserve based on our proposal which they are relying on.