What is your typical process for working with a new customer?
The first step is always to understand the customer's needs and goals. We ask for a written description or phone call to clarify all tasks and requirements. Before providing a written quote or management proposal, we do at least a drive-by inspection of the property to be managed.
REAL ESTATE SALES
We start by defining the customer's goals, whether they are buying or selling. If buying, we present a representation agreement that outlines our services. If selling, we submit a listing agreement for the customer's review.
Do you have a standard pricing system for your service? If so, please share the details here.
Our property management services include both specific tasks (e.g. problem tenant resolution) and on-going management. If hired for a specific task, we'll quote either an hourly rate or fixed price, depending on the needs of the client. For ongoing management, we typically charge a percentage of monthly rents collected. The actual percentage will be determined by the breadth of services the owner requires.
REAL ESTATE BROKERAGE
Like most real estate brokers, we are typically compensated through sales commissions. However, when commission doesn't work best for the client we are open to exploring other options. Due to our low overhead, we are often able to discount commissions.
What types of customers have you worked with?
We've worked with individuals, families and businesses. We've also provided property management and brokerage services for estates in probate and for trusts. Property types include condos, single family homes, multi-family apartments and residential and commercial land.
What advice would you give a customer looking to hire a provider in your area of work?
Our goal is to maximize the cash flow from your rental property by maintaining it in good condition, recommending competitive rent rates and retaining good tenants. Property management and owner need to be in sync regarding management strategies and operational goals.
REAL ESTATE BROKERAGE
Whether buying or selling, it's important that your agent provides the right information you need to make important decisions. Agents must also be accessible and available on your schedule.