It’s free with no obligation to hire
Hired 16 times
19 years in business
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School or place of worship
Lawn Mowing and Trimming
Very great work. Cleaned up a 3000 sqft house and full paint JB justOct 15, 2019Verified
I reached out to Laura on a Thursday evening through thumbtack and she responded right away. I was in a bind and needed for someone to come out the next day or over the weekend and she came through. She communicated well and was very accommodating. Best of all and most importantly, the cleaning exceeded my expectations and her price was very very reasonable. If not for the fact that I am leaving California, I would schedule recurring service. Thanks Laura!Oct 25, 2019VerifiedFresh start cleaning Residential & Commercial's reply
Thank you 🙏 for giving us the chance to work with you .....
The cleaning wasn’t perfect but they were able to come back and finish the areas. They were all very nice.Dec 23, 2019Verified
I am really disappointed to have to write this review as everyone else we have hired off of Thumbtack so far has been excellent. I was not here when Laura and her team cleaned the house, but my husband was, and detailed descriptions were given as this was a “move in” cleaning. We asked for all drawers, medicine cabinets, closets etc to be opened and wiped, refrigerator and oven cleaned, things like that. We were moving in 2 days later. Many things were missed, but perhaps the one that was the most baffling was our master shower floor. There was a large dead spider on our shower floor and bright yellow precious tenants soap scum, as well as a dark hair. They also missed the insides of closets and medicine cabinets as well as blatantly filthy light fixtures they did not dust and window sills that still had dead bugs on them. I ended up having to scrub out my own shower floor after an entire day and night of moving in before I could shower! I understand things can be missed. That’s actually not what I am upset about. I contacted Laura and couldn’t reach her for a day or two. After I did and sent her pictures, she said they would come back out for a complimentary light cleaning. I have tried to reach out to her a few times now since then to schedule and haven’t heard back. It’s really frustrating to be blown off after paying someone almost $300. I understand people are human and things can be missed. The living room (which we didn’t have then touch) had construction going on, so I know things were hectic. What I don’t appreciate though is the lack of responsiveness since then. All we wanted was a little money back or for them to come back and just do one or two parts of the house as a favor and we haven’t heard anything back. There are too many good cleaning companies out there to deal with this customer service.Nov 19, 2019VerifiedFresh start cleaning Residential & Commercial's reply
This is our very first bad review.. but from every bad experience we learn ... know we know not to accept cleaning in a house that is still under construction... I remember that there was a very bad wind that day and all the dust of the paint kept coming in, and your construction workers where coming in and out of the restrooms ... also I told you to please check before paying us to see if everything was ok ... and then 2 days later you send me a message...
Laura & her team are lovely. They texted me when they were a few mins late. They were quick, efficient & really thorough. Plus they were sweet to my dogs. I would highly recommend them.Oct 26, 2019Verified