Pixie Paints Party Services
About this pro
Great service!! I will certainly hire Pixie Paints again. This business gets two thumbs up!! Was on time, very friendly and professional. -Heather SecretaryAug 10, 2015Verified
Quote looked great but was too good to be true. Total price listed in quote was any hourly rate, which I did not find out until my party. Contacted Sam and she wouldn't honor the price listed in my quote, explaining on her vendor site it sate per hour (So possible problem with site). I would not have booked if I had know the "TOTAL PRICE" was not correct. I had tried calling the phone number prior to my event but no one answered or returned any if my calls. She did respond through Thumbtack. The face painter was actually from a different company and was subcontracted by Pixie Paints. The face painter's work was good however.Feb 1, 2015VerifiedPixie P.'s reply
The face painter works regularly with us and has her own side business, which was made evident when she called (me) her boss, about the error that was made, so client either misunderstood or was misinformed. Also, there WAS a problem with Thumbtack website in the display of our hourly rate versus the total price given, which has since been updated and corrected. Client was offered free face painting for her next event and sent a voucher in the mail to use anytime within the next 24 months. Client was called back numerous times, and I will attach the screenshots where applicable (however I will blur the first 6 digits of phone number) - overall we apologize for the misunderstanding and I made sure the face painter painted every child in attendance so no one felt left out. There's not really much more I can do, I apologize for the inconvenience.
Photos and Videos
- What education and/or training do you have that relates to your work?Practice every day!
- How did you get started doing this type of work?Painting is my passion!
- What types of customers have you worked with?Lots of small intimate birthday bashes. I also do lots of charity events.