What can I say about Tony and Joe!! I have never had such a pleasant experience as I did for an issue like this - air conditioner repair. I live in Tracy, CA and the summer heat is upon us with my unit blowing out hot air. You cannot imagine my discomfort unless you experienced this as well. However, Tony has spent several days with the issue at my home, and never once did he tire of my many text messages, and calls. He was very professional and personable which is important as well. From the moment I opened my door, I sensed he cared about the people he was working for as well as his job. What a work ethic!! People are so busy these days forgetting to smile, laugh and make you feel at ease, but not Tony. Is it important that the people you trust to come into your home to fix something as important as your a/c when you live in the valley to be skilled? Yes, but it's equally important that they help you be comfortable with them upon that first introduction and that's what Tony did for me. He has a dynamic personality that just made what he did and how he did it that much more. I look for that great customer service just as much as I look for the person to be knowledgeable. He is being rated with 5 stars because there were not 10 stars to select. My issue has been resolved quickly, and without feeling I didn't get what I paid for. I completely appreciate his knowledge and expertise and relentless work ethic to complete a job thoroughly despite the set backs of an old unit and 90 degree temps outside, and to the complete satisfaction of his customer. Tony has become a part of my family and you'll feel the same way too. If you are deciding which direction to go for your air conditioning needs, let me assure you that Tony is the right first step. I appreciate the work done, but have also made a friend for life and that's rare. Awesome, 5 star work.. Highly recommend him. The only thing Tony could do better is duplicate himself..I had the best night sleep last night because of his diligence to get my unit repaired, which was a total saving and complete blessing. 5 stars to you Mr. Dooley!!! Karen, Sheila and Kaliyah!!!