Hired 46 times
12 years in business
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Jul - Dec
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I have a color laser printer that had jammed and a part had come loose that I could not get back in place. Jaime was very responsive, arranging to meet me at convenient times. He is very knowledgeable and has a tremendous work ethic. He wants to make his customers happy. After making some adjustments, the problem was not resolved, so he took my printer to his shop to take it apart, and was able to identify the problem and recommend a cost-efficient solution, and then delivered it back to me (working again) on a Sunday. His charge was very reasonable for the time and effort he put in. I was very impressed with his service, professionalism and courtesy.Aug 30, 2017Verified
Responded quickly and my printer was up and running the next day. He arrived early and was here about 20 minutes. EXCELLENT!!Aug 23, 2017Verified
Came at scheduled time, got 1 of 2 printers working, have to order parts to fix the other.Feb 3, 2017Verified
My printer problems was a little more than just replacing cartridges and I did not want to throw out a $700 printer. Technician stayed in touch after answering the ad and came when he said he would. He was polite, knowledgeable and experienced and had the problem fixed within 30 minutes. He charged the agreed upon price, though I was happy to tip since shipping the printer alone would have cost what he charged. I am a happy customer. This was my first experience with Thumbtack so I was suspicious but I am here to attest that I will use it again. And no, I don't own stock or know someone in Thumbtack.Dec 29, 2016Verified
Jaime came to my home on a sunday to repair my printer. I was shocked and gratefulAug 28, 2016Verified
- What should the customer know about your pricing (e.g., discounts, fees)?The pricing system is a case by case system. The Printing equipment varies a lot from one unit to another, from their maintenance needs to the supplies and parts needed to accomplish the job. Also, the job depends on the specialty needed for the service. However, most of my calls cost about USD 75.00 per call.
- What is your typical process for working with a new customer?Get to know the customer, their printing needs, and aspirations, and focus on providing them with the service that they request.
- What education and/or training do you have that relates to your work?Multiple certifications in the Industry, such as Ricoh, Kyocera Mita, Sharp, Mimaki, Epson and Duplo USA Corporation, and more that 30 years of experience in the field.