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I would highly recommend Elmo for all your carpet cleaning needs. He showed up on time and did an excellent job cleaning my carpets. Never had anyone move all my furniture before. Typically carpet cleaners go around your furniture. Elmo went the extra mile and is so appreciated. A++++Sep 25, 2018Review from Google
Elmo was able to schedule to come to clean our carpets in the short time frame we had before putting our house on the market. He came as promised, did an amazing job with a very dirty light-colored carpet and also pointed out the couple of stains he was unable to remove. I really appreciated his very hard work, promptness, openness and the great job he did with a very difficult cleaning job. In addition the job took longer than expected and there was no additional charge. I would definitely recommend this company and would use them for further jobs when needed.May 5, 2018Review from Google
I picked this company based on good online reviews.The company guys arrived at the promised time and spent around 4 hours doing the job. They were very knowledgeable and meticulous about every little detail and corner. The carpets were much better after the job...very bright. The pet smells left behind by prior occupants were dramatically reduced, but not eliminated. We expected this based on online research, so were realistic in our expectations and also had some lessons learned. They came with industrial grade fans which helped accelerate the drying. The carpets were near dry within 8 hours. I would definitely recommend this company!Nov 4, 2018Review from Google
Elmo and his team are very professional. They arrived on time, worked efficiently, and the outcome is just amazing! The tile is almost 20 years old, and after steaming, it still looks shiny and nice!Dec 18, 2018Review from Google
Mr. Steamers was on time and my tile flooring look like new. Just the best job and workers.Oct 30, 2018Review from Google
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is based on square footage. With that said we offer a free in home estimate to where we walk through the home with you the customer. By doing this we can pinpoint the areas that need attention and at the same time educate you on our process.
- What is your typical process for working with a new customer?Our process is pretty simple once we have established a date and time for the free in home estimate. The tech will send out an "on the way" text to the phone we have on file. When we arrive at the customers home our techs are well groomed and wear the Mr. Steamers uniform. The tech will introduce themselves and will provide a business card. Prior to entering the home the tech will place booties over their shoes. When inside we will ask the customer to give a tour of the areas to be cleaned and at the same time point out any areas of concern. After the walk through is completed the tech will go back and measure out the rooms and take pictures of areas of concern for documentation purposes. Now that all the data has been taken, the tech will send the information back to the office to where it will be processed and the estimate will be sent via email to the customer for approval. Once the approval has been completed we then contact the customer to set up the service date and time. On the day of service our tech will arrive and greet the customer and if needed ask if ask permission to park on the driveway. Now the following steps are followed. 1. Pre inspection of the area to be cleaned and put down drop cloths in areas where there may be transitions between carpet and wood floors or tile. 2. Pre vacuum of all carpet areas to be cleaned. 3. Pre treatment of spots and stains 4. Pre spray carpets 5. Start the hot water extraction/steam cleaning 6. Lay down fans to help quicken the drying time 7. Groom carpets 8. Customer walk through after service has been complete
- What education and/or training do you have that relates to your work?Our technicians are IICRC certified and receive on going training.