FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Everything we do is put into our 3D state-of-the-art computer aided design and manufacturing program and is used to calculated pricing based on materials, style and details. When it comes to cabinetry, we have a 25 point checklist to make sure all the details are covered. We accept MC/Visa. We offer special discounts if you mention thumbtack, Yelp or Houzz. Our pricing is total and there's no hidden fees / extra charges. We guarantee our pricing to be fair and competitive and best pricing for what you order.
- What is your typical process for working with a new customer?
DESIGN CONSULTATION A Design Consultant will set up an appointment to meet with you to discuss your project goals, personal needs and define you style or it can be done over the phone via text/email and or video conferencing. During the home consultation, a factory representative will measure your niche, kitchen or space(s), take digital pictures of the space(s) and special attributes of your space for the design consultant. We will take digital pictures of the space and access points including doorways, hallways, and stairways, measure entrance sizes, and check ceiling heights. We will use this information to help ensure an efficient delivery. This step will ensure the accuracy of the design for your space and prevent any potential issues from delaying the installation and making of your custom cabinetry. Using the measurements and information from our initial measure or from measurements brought in by you, we will create a design and provide an estimate for your new cabinetry. The Design Consultant custom tailors each design with you and fine tunes it to suit your specific needs and style. All designs are for review purposes only and are for your viewing at the time of the consultation. Drawings and Designs are no given without deposit and are the property of the individual designer/CFM Company Inc. THE NEXT STEPS AFTER THE ORDER STARTS Upon the signed approval of a project and receipt of the first payment/deposit , we begin your project. STEP 1. COLOR MATCHES (1-3 WEEKS) For all custom color matches or colors, we create a sample on the wood you've selected. This is hand made for you normally in three different shades for you approval. If it is a custom color match, we normally only provide you with one or two. You should expect your color sample(s) to normally arrive in 1-3 weeks, depending on the complexity and number of color samples you've requested. You will receive another separate email detailing the process and a tracking number when the color sample ships. STEP 2. MAKING OF MOULDINGS, LUMBER AND MATERIAL PLANNING AND ORDERING (1-4 WEEKS) We review your order and start to plan out the mouldings, materials, hardware, hinges, lumber and accessories needed to complete your project. Some items may be special order and/or sourced (speciality requests, custom carvings, matching old hardware) which takes some extra time to research and locate or create. We then begin to order the materials and make your mouldings. STEP 3. FINAL DESIGN AND SHOP PLANS (1-4 WEEKS) Your design is reviewed with the measurements taken at your home or business. Your piece is then custom engineered and designed to order based on the mouldings, doors, hardware and accessories you've chosen from your design consultation. We generate detailed shop plans with dimensions and details about your project for the artisans/craftsman working on your project/piece. These plans and a final 3D drawing are emailed to you for your review and approval. You will normally be requested to review and approve the plans within 24 hours since we are ready to start the construction and building of your project. STEP 4. CONSTRUCTION, STAINING/FINISHING, AND FINAL INSPECTION ASSEMBLY (1-4 WEEKS) After the engineering and plans are generated, we begin to make-to-order your pieces. We make in-house over 90% of what goes into your piece including doors, dovetailed drawres, and mouldings -- starting with the raw lumber/wood. We hand make and assemble each piece on a bench, the old fashion way. Nothing is mass produced. We hand stain and sand each piece from start to finish using a mult-step process with quality, industrial grade products. STEP 5. LEAD TIME AND INSTALLATIONS Our TOTAL production time is ranges from 4-8 weeks normally depending on the project. When your order is placed, you will receive a confirmation email of your order with your lead times for your specific project. You will be contacted during the last week of production to arrange for an installation time the following week. The duration of your installation is also covered in your confirmation email and an estimate of the numbers of days is provided based on a 2-3 hour window of delivery. Our installations are Monday through Friday with Saturdays being available for an extra charge. Installation typically take 1-2 days for offices, niches and wall units and larger multi-room projects or kitchens between 3-5 days on average depending on size, design details and complexity.
- What education and/or training do you have that relates to your work?
All Senior designers have at least 18 -25 years in the industry designing thousands of custom projects/custom furniture and cabinetry. Our artisans are experienced with between 10 to 25 years experience in custom cabinetmaking, finishing and/or custom furniture. We offer a complete woodworking design and build solution. We build to order every piece whether it be a custom armoire or the entire cabinetry for a home. Design and built to suit your individual needs and budgets in a range of materials and styles. We still make most of our products using real wood -- no particle board. We make 98% of what goes into your cabinetry ourselves -- each piece of real wood moulding, solid wood mitered or five piece cope and stick doors, dovetailed drawers. Every cabinet is made using traditional American framed furniture grade or European style frameless cabinet construction. We don't usually outsource to maintain control over quality and turnaround times. We finish every piece in-house in our finishing facilities using environmentally friendly products. Need custom color matching -- not a problem. We like unique -- our style is varied as our clientele.