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Edit: Response below is factually incorrect. The service let me know they didn’t do moves in my area after I followed up on their no-show, not before. *********^ Very unprofessional. We planned a date and time for them to do junk removal and they were a no-show. When I asked if they were coming, they then replied they don't do service in my area. That's fine but it would have been nice to know as soon as I provided my address, not AFTER I moved all my stuff out front.Sep 8, 2019VerifiedRemoveJunkNow.com's reply
We let you know prior to your appointment here in CA; and there are varying time zones, and understandably it’s frustrating. It’s unfortunate about the mix up I apologize for the communication error. There is nothing we can do being in a different state for you. If you should ever need services in Sacramento, we can apply a 10% discount on your future services if appointments are placed via Thumbtack. Again we apologize for the communication error.
Informed me of his arrival time. After junk removal they swept the area and left it clean.May 8, 2019VerifiedRemoveJunkNow.com's reply
Thank you, we appreciate your time in giving us feedback
I've had my inoperable car sitting in my garage taking up space for over a year. Every place I called wanted a large sum of money to remove it, even if it was for "charity", so it just never got done. I finally found this company and they're amazing, they came and took my car no hassles. As far as pricing they're amazing in comparison to anyone else out there, they charged a small, very reasonable fee. If you want to get rid of your junk vehicle quickly, without having to sell a kidney, I totally recommend this company.Apr 15, 2019Verified
They are awesome! Not only did they come on such short notice, they also exceeded my expectations! They removed items and left the area so clean. I will only work with them in the future if I need any junk removed.Jan 4, 2019VerifiedRemoveJunkNow.com's reply
Thank you Dannette for choosing RemoveJunkNow and im pleased to hear we met your expectations. You are appreciated thank you.
They responded to my inquiry quickly and were able to accommodate same day furniture removal. They arrived on time and efficiently removed the items. Would recommend!Dec 1, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We offer the lowest rates in the area. We also offer recycle credits for our property clean up customers - meaning if you have a truck load of metal or more your prices are dropped because we recycle what we can for you. So not only are you getting a killer deal, but your helping the environment by utilizing our services.
- What is your typical process for working with a new customer?We typically will come out to the address the customer needs services, we introduce ourselves, walk through exactly what you want done. We show you our estimate, discuss pricing and if its satisfactory we will either take partial payment up front (for our jobs that take several days to complete) or we will have you sign and once we complete the job take payment. On larger requests, we may or may not be able to start the same day, but we usually do. Upon completion, we do a final walk through, take payment have you sign the invoice and we send you a copy if you provided your email address. (dont worry, we can send you a copy at any time if you later need one)
- What education and/or training do you have that relates to your work?We have worked under several companies and individuals who have been in the cleaning industry and the recycle industry. We have established relationships and are very blessed with the experiences. We also have insurance for liability, meaning if one of our employees gets hurt at your residence or business, we will cover ourselves. We also are covered if there would be an accident to where an employee breaks something , heaven forbid, we havent broken any thing yet, but we like to be prepared for such situations life happens ! We are also registered with the better business bureau, and recieve resources from the small business administration, and our rating is an A- only because our company is a little over a year old, we are new but put forth our best every day.